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SYSTEMS ANALYST I
Listing reference: woolw_001152
Listing status: Online
Apply by: 22 April 2025
Position summary
Industry: FMCG & Supply Management
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Understand and translate business requirements into quality system solutions and ensure optimal system performance and stability through support and continuous improvement.
Job description
Analyse current systems solutions and business requirements
o Interpret and provide input to translate complex business requirements into business requirement definitions and specifications
o Analyse and evaluate required system enhancements
o Analyse existing systems and interfaces for modification / improvement purposes
Design new or enhanced systems to accommodate business needs
o Participate in the process design or re-design and translate business / user requirements / processes into a system design
o Design system enhancements
o Change systems specifications based on testing problems / changing requirements
o Design interfaces with other systems
o Provide input to deployment plans based on designs
Testing of proposed solutions
o Develop system test plans for system and integration testing
o Perform systems testing and integration testing, and feedback results
Participate in the implementation of new solutions to ensure successful integration into current environment
o Manage the creation and hand-over of the system administration procedures
o Participate in the post-implementation reviews for completed projects
o Ensure SME input during the implementation process
Support current solutions
o Resolve user queries
o Ensure the stability of the existing systems environment
o Provide input to programming support teams
o Provide functional leadership and guidance
Collaborate with and support ITS and the Business
o Integrate with relevant business and IT stakeholders
o Provide system input to design of user training material
o Provide operational support to the business area
o Provide knowledge transfer and support to team members
o Support Audit
Create and maintain documentation
o Develop and maintain all relevant SDLC documentation
o Document, publish and maintain system design (new system developments and enhancements) and all interfaces with other systems
Minimum requirements
Minimum 3 years IT qualification
Minimum 5 years relevant IT experience in Oracle EBS (Financials) implementation
Will be required to perform standby duties
Understanding of Oracle database and a database language (SQL experience preferred)
Oracle Certification preferred
Oracle Financials configuration experience across modules
Experience in standard Oracle documentation (BR100/MD070)
Experience working on projects or large continuous improvement initiatives
Project management methodology
Retail experience advantageous
Knowledge of Woolworths IT landscape, including systemic understanding of key business linkages and dependencies
Is aware of and responsive to internal and external events and influences on the technical landscape
Looks beyond symptoms to uncover root causes of problems to be solved
Presents problem analysis and a recommended solution rather than just identifying and describing the problem itself
Demonstrates a results-oriented mindset in planning and implementing activities/projects
Monitors and tracks progress to ensure delivery of all planned commitments, and keeps the appropriate people informed
Listens attentively and checks understanding of the message being received.
Speaks fluently in team meetings when presenting information.
Genuinely cultivates personal bonds with colleagues in order to enhance performance throughout the organisation.
Adjusts to work effectively within new work structures, processes, requirements, or cultures
Demonstrates resourcefulness in acquiring necessary knowledge, skills and competencies to adapt to change
PLANNER: CHOCOLATES
Listing reference: woolw_001155
Listing status: Online
Apply by: 24 April 2025
Position summary
Industry: FMCG & Supply Management
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Maximise trading opportunities by providing accurate forecasts of customer demand through management by exception, optimising inventory management through the supply chain within defined parameters.
Job description
Optimise profitability through effective management of a set of KPI’s through effective analysis and reporting.
Contribute to the Department / Category Strategy with a specific focus on planning objectives and requirements.
Using Data Analytics, identify opportunities for improvements and provide intelligence to matrix team, supply chain and value chain
Monitor and track against the plan
Participate and provide input into assortment and space planning to maximize trading opportunities
Provide input in development of Long Term Tactical plans and supply management
Build and develop relationships with all key stakeholders (internal and external)
Minimum requirements
Behavioural
Good analytical and numerical ability to deal with large volume of data
Strong Merchant Skills
Resilience and multi-tasking
Attention to detail is very important and a thorough mind set
Strong planning and organisational skills / ability
Good business acumen, judgment and problem-solving skills / ability
Ability to deliver good results in a stressful environment.
Team player with strong integration skills
Technical and Functional
Value Engineering
Supply Chain Management
Supplier Management
Financial Acumen
Pricing and Margin Understanding
Industry Understanding
Project Management
Quality Management
Job Requirements
2 to 3 years of FMCG / planning experience
Stores’ experience would be an advantage
Retail or business-related tertiary qualification or FMT Planning Graduate would be an advantage
Relevant Commercial / Retail degree
Valid driver’s license advantageous
Should be flexible to travel and may be required to work weekends where necessary
Computer literacy and competent excel skills
FINANCE FIRST LINE MANAGER
Listing reference: woolw_001158
Listing status: Online
Apply by: 23 April 2025
Position summary
Industry: FMCG & Supply Management
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Western Cape
Contract: Permanent
Remuneration: Market related
EE position: No
Introduction
Are you interested in a Finance First Line Manager career in Woolworths Supply Chain and Logistics?
Job description
Main Purpose
To provide the business area with timeous, valid, accurate and complete operational and financial information in support of supply chain excellence.
Key Responsibilities
Ensure the delivery of all Transport scorecards as per the strategy using INVOCOM methodology
Provide input and execute Transport’s 1 year operating plan, budget & scorecard with continuous improvement in mind
Accurate and timeous preparation and distribution of reports, as required by the Transport Business unit and in line with operational excellence
Reporting of weekly/monthly Transport flash reports
Assist the management team to compile and manage Transport budgets
Compile the monthly forecast for the Transport Business unit
Accurate and timeous reconciliation of all Transport cost
Implement Financial controls
The management of Transport external supplier and backhaul invoicing
The management of the Transport age analysis
Build relationships with external & internal stakeholders through appropriate leadership
Communication of and adherence to company policies & procedures
Fit into the contingency plan of Transport with special reference to being the contingency for the Local Transport or Trunking FLM
Key Competencies
Systems, processes & Technical competencies
Knowledge & process understanding of logistics & related distribution processes
Must have advanced excel skills and is able to capture information and produce reports
Understanding of process compliance.
Finance and or Business
Ability to scrutinise written financial documentation, identify mistakes and problem areas and recommend and implement solutions
An understanding of the revenue versus cost relationship and ability to translate this into a flexible budget
Ability to analyse and interpret financial and performance indicators at a detailed level.
Demonstrates a thorough understanding of the business measures and targets relating to own role
An ability to manage financial reconciliations
Knowledge of relevant legislation
Numerate and analytical
Health & Safety
Have an understanding of relevant legislation
Customer & Environment
Ability to quickly develop a knowledge and understanding of the suppliers’, customer and service provider business and demonstrates a passion for customer delivery
Demonstrates an understanding of the impact of own role on service delivery to internal and external customers
Customer Service mindset
People
Have an understanding of relevant legislation
Knowledge of Performance Management Systems
Knowledge of Employee Relations procedures
Self
Ability to work under pressure whilst maintaining attention to detail
Able to work flexible hours in line with the business requirements
Minimum requirements
What theoretical knowledge (e.g. degree / diploma) does the job require?
Grade 12 with a Diploma / Degree in Cost Management Accounting or a relevant Finance qualification is required
Relevant Management OR Supervisory training is preferable
Quality assurance background will be advantageous e.g. exposure to Six sigma
What experience (e.g. previous exposure) does the job require?
More than 2 years relevant Finance & Admin working experience
Experience in a managerial and OR supervisory function
Computer literacy at an advanced level, especially Excel
Knowledge of Oracle will be advantageous
Experience in Retail /FMCG environment will be advantageous
Other key requirements
The deliverables are not limited to the accountabilities specified in the job advert. These key accountabilities highlight the focus areas of the job. Specific and/or additional deliverables can be requested by management. The key responsibilities and accountabilities may change from time to time in response to changes in business strategy, operational requirements, and shift rotation.
“As a proud South African brand, Woolworths is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions”.
CATEGORY PRICING & COMMERCIAL SPECIALIST: WCELLAR
Listing reference: woolw_001154
Listing status: Online
Apply by: 23 April 2025
Position summary
Industry: FMCG & Supply Management
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Western Cape
Contract: Permanent
Remuneration: MARKET RELATED
EE position: No
Introduction
As a Category Pricing and Commercial Specialist, you will play a key role in providing proactive commercial data analysis, synthesis into insights & advisory to optimise profitable Category growth for the WCellar strategy. As an integral member of the WCellar team, you will be a custodian for data inputs into the WCellar Pricing Strategy and the point of contact for pricing reporting & analytics, customer and market data and insights to and from the Category team. You will be responsible for Tracking Price execution and report against defined commercial case/s for category Pricing shifts. Your insights and recommendations will directly inform Buying, Revenue Growth Management and WCellar Leadership, driving profitability and value in a highly competitive market.
Job description
Analyse market trends, consumer behaviour, consumer trends, competitor products and competitor activity to identify opportunities within the liquor category and help the department make informed decisions
Advise and equip buying teams to leverage pricing, market and customer analytics to shift customer perception on Price and grow their categories.
Integrate Price and market share analytics into the WCellar Category Assessment Process
Integrate Price and market share analytics to support the team in the Value Delivery Process.
Track Price execution and report against defined commercial case/s for the liquor category Pricing shifts.
Closely monitoring and managing pricing strategies across normal, peak, and promotional periods
Build capabilities of buying and matrix teams to leverage pricing and promotions tools and methodologies.
Competitor tracking, analysis and reporting (NPD, Market share, Customer insights, Promo and Pricing strategy).
Conduct regular store visits, review and analyse sales trends, internally and vs competitors, and implement tactical selling strategies to optimise in season trade performance.
Supporting the introduction of new liquor products to the market.
Manage supplier and brand performance reviews and highlight opportunities to the buying team.
Provide category performance reports and recommendations working closely with the buying and revenue manager.
Develop and sustain mutually beneficial stakeholder relationships.
Conduct regular promo After Action Reviews (AAR’s)
Minimum requirements
3 Yr Degree in business, Economics, or Mathematics, or equivalent educational qualification
5 years’ experience in category management, data analysis & interpretation, and planogram design and execution
Experience in the liquor category & adjacent categories is advantageous.
Experience using JDA, Nielsen, Data Orbis or NextGen POG
Able to work to demanding timescales whilst maintaining high standards.
Able to analyse complex data, select and shape a story leveraging key data insights to create a Commercially sound case for change, to make recommendations that support the WCellar strategy, minimise risk, drive profitable growth and financial KPI’s
Advanced MS suite proficiency – Microsoft ppt. and Excel
Solid grasp of category management principles, inventory optimisation, pricing strategies, and experience working cross-functionally
Strong resilience and an ability to work in a fast-paced, high-pressure environment
Exceptional problem-solving ability and strong solution orientation
Highly entrepreneurial and passionate about the Liquor category
Qliksense or QlikView experience beneficial
SYSTEMS APPLICATION SPECIALIST I
Listing reference: woolw_001164
Listing status: Online
Apply by: 22 April 2025
Position summary
Industry: FMCG & Supply Management
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Cape Town
Contract: Permanent
Remuneration: Market related
EE position: No
Introduction
To partner with the IT Manager and the application teams to ensure the delivery of quality systems solutions that impact across multiple areas in order to satisfy business requirements in line with business strategy.
Job description
Provides input into ITS strategy and relevant systems strategy
o Collaborates with the IT manager and ensures input into the one year operating plan and projects priority plan in line with ITS strategy and relevant business requirements
o Provides input into systems related Risk Management Strategies and risk mitigation
o Support Systems Manager in the drafting of Technology Roadmaps
o Collaborate with Architects, Infrastructure, Systems Applications Specialists, System Analysts and Analyst Programmers across WW IT
Delivers quality systems solutions that meet the business need
o Provide input and guidance to the IT manager and the application teams to ensure identification and delivery of system solutions
o Solution design / design reviews to ensure E2E systems integrity
Keeps up to date with best practice and the latest developments
o Proactively update ITS and the business where relevant
o Proactively identify and recommend opportunities for delivering new and improving existing solutions to meet the business requirements
o Identify Service Improvement initiatives, drive implementation and measure benefits
o Ensure Disaster Recovery documentation is updated and tested regularly
Ensures that solutions adhere to WW architectural, technical standards and principles
o Provides application teams with architectural and technical thought leadership
Leads a diverse team of resources to effectively deliver solutions on time and budget
Advisor, provide Mentorship and Coaching
Minimum requirements
3 year IT qualification
5-8 years relevant experience
ADDITIONAL CRITERIA
Relevant deep application content knowledge (Oracle PeopleSoft HCM modules and their interactions)
End to End understanding of WW IT landscape
Relevant technical and architectural knowledge
Expertise in PeopleTools and PeopleSoft Configuration & Setup
Proficiency in configuring and managing web servers (Oracle Weblogic), applying critical vulnerability patches and knowledge of how these servers interact with PeopleSoft’s application layer
Understanding of the architecture of PeopleSoft application servers, including scaling, load balancing and failover configurations. Familiarity with Windows Server OS and performance monitoring the OS
Database architecture and integration (SQL server), understanding of database objects
Understanding of PeopleSoft’s data model, ability to write efficient SQL queries and experience with data migration
Knowledge of PeopleSoft security module, including monitoring of privileged access to infrastructure
Experience with backup & disaster recovery for PeopleSoft databases hosted on SQL server
Familiarity with integrating PeopleSoft HCM with other applications using web services and integration broker
Proficiency in using PeopleSoft diagnostic tools to troubleshoot and optimise system performance
Understanding of PeopleSoft Update Manager for applying patches and updates
Project management skills
Ability to create clear and concise technical documentation to architecture, configurations and procedures.
Relevant business knowledge
BEHAVIOURAL COMPETENCIES
Supports the development of the application team through knowledge sharing and upskilling.
Benchmarks the competition and other relevant comparison groups.
Makes sound technical decisions based on understanding of what is commercially achievable within technological constraints.
Leverages research on technology-related concepts, trends and best practices to provide guidance on IT roadmap.
Accurately interprets the moods, feelings and reactions of others and adjusts own behaviour to build effective relationships within the organisation and with its business partners
Actively listens, interprets and presents messages in different ways to enhance understanding.
Appropriately adapts the message, style, and tone of communication to accommodate a variety of audiences.
Confidently addresses groups of people, adapting style as appropriate for different audiences
Continually searches for ways to adapt and improve through change
Consciously models appropriate adaptions and encourages it in others
Store Planner
Listing reference: woolw_001132
Listing status: Online
Apply by: 2 May 2025
Position summary
Industry: FMCG & Supply Management
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Western Cape
Contract: Permanent
EE position: No
Introduction
Assist and support the Planner with administrative tasks and analysis required to deliver optimum availability and profitable stock investments.
Job description
Develop and Execute Channel Plan
• Develop cross plan per centralised grading parameters in line with critical path.
Ensure exceptions are executed as agreed with Central Planning.
• Ensure New Stores are stocked to plan – in line with Location brief and critical
path.
• Conduct Post seasonal analysis with regards to size, store and product
performance and identify exceptions to inform grading exceptions (move to
data analysis).
• Maintain On the Dot parameter tool timeously to inform agreed stock
parameters and optimised sales.
Develop and Execute Allocations
• Prioritise allocations based on trading, monthly launches and monthly intake
forecast.
• Monitor and analyse store performance against plan and provide accurate and
timeous information to optimise decision making.
• Capture and update sizing ratios in RMS and sizing tool.
• Create size profile & size ratios for each product to optimise allocations and
future orders.
Data analysis & reporting
• Analyse store performance and provide accurate and timeous information to
optimise business decision making.
• Conduct grade analysis and present findings to planner and central planning
team for action.
• Check In-season exceptions and suggest possible resolution to planner or
action where appropriate. For example – availability, size profile including on
order ratio.
• Assist stores in resolving any queries relating to stock.
Minimum requirements
• Relevant retail/ business qualification
• 2 years retail experience( minimum)
• Numerical, analytical and interpretive ability
• Analytical capability (core skill, non-negotiable)
• Efficient and accurate attention to detail
• Commercial understanding and a merchant mind set
• Good working knowledge of computer software, with intermediate to advanced working experience on Excel and Cognos reporting skills
• Assertive, effective communication and interpersonal skills
• Action orientated and deadline driven
• Problem solving ability
• Ability to use own initiative and be proactive
• Ability to work independently and decision making-ability
• Excellent planning and organising skills
• Customer Service Orientation
• Self-starter with the ability to work independently with confidence
PLANNER: PROTEIN AND DAIRY
Listing reference: woolw_001165
Listing status: Online
Apply by: 2 May 2025
Position summary
Industry: FMCG & Supply Management
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Western Cape
Contract: Permanent
Remuneration: MARKET RELATED
EE position: No
Introduction
Maximise trading opportunities by providing accurate forecasts of customer demand through management by exception, optimising inventory management through the supply chain and store catalogues within defined parameters.
Job description
Optimise the continuous availability of product in the department to meet customer demand
Contribute to the department plan with a specific focus on planning objectives and requirements
Develop and manage the department plan in line with planning principles to ensure Food Range (depth & breadth of range) delivers availability, sales and profitable growth
Communicate and ensure adherence to all key objectives and priorities from the Category Operating Plan to the department teams
Assist department team to prioritise objectives and resources to deliver operating plan, both from a product and people perspective
Define, set and monitor product flow models and integrate with Supply Chain and cross functional team to ensure delivery of the department plans
Contribute to the Category Scorecards to ensure stretch budgets and targets are set for the department
Review department performance against Department Scorecards
Integrate with team to set and achieve operational KPI’s – Sales, waste, availability, and financial accountable contribution of the Foods Department.
Set, monitor and deliver inventory plans and achieve all inventory targets (sales, service levels, stock cover, forecast accuracy, waste cost %, availability) in line with customer availability objectives for the Category Operating Plan
Provide input and influence the replenishment processes and key inventory levers
Complete the analysis of historical performance to feedback to trading team with regards to opportunities and risks and that these are considered in the development of future plans
Participate and influence in all department reviews by ensuring that the Planning KPI’s analysis is ready for the reviews
Minimise waste and write offs of product.
Support the team from a planning perspective to actively ensure that GBJ projects are successful.
Build key relationships with suppliers and stores to drive effective process management within the category.
Contribute to the development of an integrated category/development plan that delivers a product range that in turn delivers profitable growth, whilst being mindful of planning principles.
Minimum requirements
Preferably B.Com Degree/Commercial qualification
Ideally 3 – 5 years planning/commercial experience planning
Understanding of the respective category is advantageous
Good computer literacy, with an above average grasp of all office applications
Must have good knowledge of supply chain operations i.e. Suppliers , DC, Stores and understands the supply chain concepts and values
Very good analytical and numerical ability
Very good planning and organisational ability
Very good business acumen, judgement and problem-solving skills
Very good team player, demonstrates integration skills in all interactions
Ability to deliver good results under stressful situations
Proven ability to effectively use a statistical forecasting tool
Proven ability to evaluate availability and waste metrics and implement integrated solutions that deliver category profitability targets
Good understanding of supply chains/ inventory management systems and their processes (e.g. LDE forecasting), order management
Good understanding of stores, customer and product profiles, and their relationship to range/ catalogue and space planning
Accountant II (Central Accounting)
Listing reference: woolw_001172
Listing status: Online
Apply by: 30 April 2025
Position summary
Industry: Financial Services
Job category: Financial Accounting
Location: Cape Town
Contract: Permanent
EE position: No
Introduction
To provide the business with accurate recording, processing, monitoring and reporting of all assets and liabilities within the function. To deliver the Central Accounting function ensuring all assets and liabilities are fairly stated and profit/loss amounts are accurately and timeously recorded.
Job description
Manual Accounting:
· Deliver prepayments, accruals and other month end journals to ensure expenses and income are accurately and timeously recorded.
· Maintain schedule of all finance leases and calculations to ensure that leases are accounted for in accordance with accounting standards.
· Complete monthly manual billing calculations and assist in resolving issues.
· Complete monthly reconciliations with reconciling differences clearly highlighted and timeously resolved.
· Complete monthly Working Capital for Board Pack Review.
· Complete settlement discount reallocation monthly.
· Complete monthly inter-company reconciliations with reconciling differences clearly highlighted and timeously resolved.
· Complete intercompany VAT calculation and billing monthly.
Management Reporting
· Deliver specific monthly management reporting for the Central Accounting department, including performance measures (KPI’s), statistical and operational reports.
· Ensure fully reconciled Balance Sheet accounts and ensure that all impairment provisions are made.
· Ensure fully reconciled Balance Sheet account recon for intercompany accounts with all variances identified.
· Maintain up-to-date knowledge of current accounting trends and ensure compliance with IFRS.
· Continuously identify opportunities to improve and streamline finance processes, in particular focusing on minimising manual processes.
· Understand internal financial controls and ensure operating effectively.
· Maintain the finance policy manual and provide input into finance policies, principles and procedures.
· Manage delivery of audit requirements and ensure all audit points are timeously resolved or commented on.
· Monitor current systems and controls related to assets and capital expenditure to ensure compliance with procedures and to raise concerns regarding non-compliance.
Minimum requirements
Technical skills:
· Accounting degree or Diploma (B.com or equivalent)
· Financial Modelling Skills
· Sound understanding of accounting processes and control requirements
· 3-4 years’ experience in an accounting environment
· Ability to document and implement financial processes in a large organisation
· Strong excel skills and the ability to work with large volume of data
PRODUCT DEVELOPER: FRESH JUICE
Listing reference: woolw_001173
Listing status: Online
Apply by: 2 May 2025
Position summary
Industry: FMCG & Supply Management
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
A Creative with high standards of quality, and high attention to detail… does this describe you? This great opportunity could be your next… As a Product Developer in a world-class food retailer, you will execute our customer-centric product strategy. Your key focus will be to develop and deliver innovative commercially viable product solutions that are anchored in quality and sustainability that will influence the way our nation eats. You will guide and motivate teams and key stakeholders, to collaboratively deliver a customer-centric product strategy.
Job description
Integrate and implement product strategy into development plans for the relevant department(s):
– Understand the retail competitor market & customer need states to meet and exceed expectations.
– Apply customer & trends insights into product development briefs for suppliers.
Drive and maintain a world-class sustainable product and packaging standard and framework:
– Integrate with Central Quality & Suppliers to conduct and analyse comparative and directional benchmarking and translate outcomes into product plans where applicable.
– Display a clear understanding of the science (cooking, cooking processes, growing programs, aesthetics, sensorial elements, safety aspects) of the relevant category, while keeping abreast and implementing new advancements where relevant.
Inspire and influence the product teams and key stakeholders to deliver industry leadership positions:
– Collaboratively and inclusively integrate with key stakeholders in achieving key product development milestones, ensuring a commercial and sustainability lens is considered at all times.
– Timeously achieve milestones by consistently encouraging and aligning quality outputs
Amplify and embody an environment of creativity, growth, knowledge and empowerment:
– Demonstrate a strong work ethic and commitment to quality, setting a high standard for the team to follow.
– Understand and actively share culinary and technical product knowledge with suppliers, matrix, and PD teams.
Drive, integrate, and own product development processes and supporting systems:
– Ensure alignment and integration with the Packaging Support Specialist to ensure packaging is considered throughout the development process.
– Demonstrate a clear understanding of how delicious products are developed from conceptualisation to post-launch on shelf, including production processes within our supplier base.
Minimum requirements
Relevant Degree/ Diploma/ Qualification in Food and Consumer Science, Chef, Horticulture, or Food Technology/ Science.
3-5 years’ experience in the food industry or relevant industry experience.
Minimum 1-year experience in Food product development, Retail, FMCG brand management or hospitality essential.
Experience of working cross functionally or within a matrix organization.
Courses & experience within the field of brand management, product ranging, and development.
Demonstrate strategic intent and holistic approach.
Commercial Acumen
Strong collaboration and communication skills
Customer Centric
Project Management skills
Confident and Passionate Ambassador
Product Expertise in gifting
Innovation Mindset
Retail & Related Industry Knowledge
Data Intelligence skills
Willingness to travel locally and internationally.
Pantry | Tasting | Demo Consultant
Listing reference: woolw_001166
Listing status: Online
Apply by: 22 April 2025
Position summary
Industry: Food & Beverages
Job category: Retail Operations
Location: Bellville
Contract: Permanent
EE position: No
Introduction
To bring the Woolworths brand to life through exciting, engaging and informative food tastings. You’ll create theatre and spark curiosity by preparing and presenting delicious demo dishes in-store, helping customers discover new favourites and understand the unique value of our products. You’ll also play a key role in collecting customer feedback and using technology to enhance the experience.
Job description
KEY OUTCOMES
Connects with customers and brings tastings to life
Greet every customer warmly and invite them to explore the demo experience.
Share the story behind the product and explain what makes it special.
Use tastings to create memorable, enjoyable customer interactions.
Gather feedback from customers through conversation, QR codes and surveys.
Minimum requirements
JOB REQUIREMENTS
· Grade 12 certificate or equivalent (NQF Level 4).
· Flexible to work various shifts, including weekends and holidays.
· Prior experience in hospitality or food service is a plus.
· Comfortable using digital tools for planning and customer engagement.
· Knowledge of food safety and hygiene practices is essential.
· Able to manage own time and tasks — from set-up to clean-up.
· Passionate about food, people and sharing great experiences.
Social Customer Care Manager
Listing reference: woolw_001167
Listing status: Online
Apply by: 21 April 2025
Position summary
Industry: Media, Audiovisual & Publishing
Job category: Media planning and Purchasing
Location: Cape Town
Contract: Permanent
EE position: No
Introduction
This role is responsible for the development and execution of effective customer care engagements on social media, including engaging, resolving and escalating issues directly from customers. This role is particularly focused on Community Management yet may be expected to assist across the Communications media team if required.
Job description
· Ensure Woolworths social media communication reflects the Values of our business including Customer First, Quality, Inspiration, In Touch, Responsibility, Integrity and Collaboration.
· Monitor customer engagements on social media channels and report on trends, sentiment and performance of content with a customer lens.
· Respond to and resolve customer questions and concerns on all topics – positive and negative – regarding store, online and marketing operations.
· Escalate legal concerns and perceived social media crises.
· Strengthen the social media community online and protect the Woolies reputation.
· Welcome, encourage and nurture customer connections with our brand on social media, including exploration of up-selling and cross-selling opportunities.
· Capable of actioning measurement tagging, reporting and analytics, messaging, branding, some creative and content, and the necessary backend technical updates needed.
· Responsible for staying abreast of the latest trends in platform-specific social media communications in order to strengthen our messaging and brand positioning.
· Weekly and monthly reports to be compiled and supplied as needed.
Minimum requirements
· Relevant diploma/ degree
· Minimum 5 years of experience with a firm understanding of Customer Care tasks and Digital Marketing and Communications practices.
· Excellent written, verbal and presentation communication skills.
· Ability to deal with stress and the ability to manage emotionally charged scenarios
· Strong stakeholder management skills
· Balanced creative and analytical thinking style
· Ability to make effective, agile decisions
· Energy and resilience
· Knowledge of content channel strategy, marketing metrics, CRM, acquisition databases, search, web technologies, social media analytical tools.
· Keen understanding of content optimization through consistent tone, visual and brand guidelines, and key messaging.
· Experience effectively collaborating across multiple teams, business units and managing agencies.
· Results oriented.
· Ability to influence and persuade key stakeholders.
· Plays a leading and supporting role in implementing initiatives at team level.
· Self-motivated with the ability to challenge the status quo and inspire others
Finance Assistant I: Imports
Listing reference: woolw_001169
Listing status: Online
Apply by: 1 May 2025
Position summary
Industry: Financial Services
Job category: Financial Accounting
Location: Cape Town
Contract: Permanent
EE position: No
Introduction
Ensure accurate and timeous payments for import suppliers by ensuring all invoices are processed accurately by the RPA system.
Job description
Ensure that all international and local payments to suppliers are completed timeously and accurately based on the terms of payment.
Update reports daily and proactively manage the active shipments via tracker.
Follow up on any missing shipment documents with the relevant business unit.
Communicate invoice queries to the RPA team on daily basis and monitor the resolution of the queries.
Support the costing process by ensuring invoices are processed timeously and accurately.
Respond timeously to all queries raised by suppliers.
Assist with internal & external audit requests and queries.
Maintain and encourage professional relationships with suppliers, internal stakeholders and the rest of the team.
Ad hoc reporting as requested by management.
Minimum requirements
Technical Skills:
Diploma in Accounting (12 month / intermediate stage) or equivalent
2-3 years Imports/Local payments experience is essential
Computer Literacy – Good excel skills , Oracle Financials, Tradecloud, Standard Bank Business Online.
Assertive and able to communicate effectively .
High problem- solving ability (proactiveness).
Numerical, analytical and interpretive ability.
Deadline driven.
Behavioural Skills:
Personal Effectiveness
Passion for the brand and customers
Thinking strategically and commercially
Leading Transformation
Connecting people
Delivering high performance
Having a merchant mindset
Making insightful business decisions
Driving quality
Planning and organising
Social Media Specialist
Listing reference: woolw_001168
Listing status: Online
Apply by: 21 April 2025
Position summary
Industry: Media, Audiovisual & Publishing
Job category: Media planning and Purchasing
Location: Cape Town
Contract: Permanent
EE position: No
Introduction
This role is responsible for the execution of strategy and inputting into the development of top class organic social media. This includes the sourcing, planning, scheduling and reporting on social channels including Facebook, Instagram, Twitter, TikTok and more. This role is particularly focused on organic social media, yet may be expected to assist across the communications team if required.
Job description
· Ensure Woolworths social media reflects the Values of our business including Customer First, Quality, Inspiration, In Touch, Responsibility, Integrity and Collaboration.
· Assisting in developing social media content and community strategies that foster community spirit and engaging dialogue in line with the Woolworths Brand Values.
· Manage and lead Social Media Consultants to achieve excellent outcomes.
· Assisting with the production of various content types and advertising material across social platforms.
· Ensuring all social content developed is appropriate, relevant and effectively meets strategy, trade, online and campaign requirements.
· Maintaining effective social and digital media journeys, allowing for the prompt and accurate dissemination of information and to customers on social media.
· Maintaining creativity and thought leadership in the Communications Team and Woolworths business as a whole.
· Keeping abreast of local and international social content trends, including pop culture references and customer interests, to benchmark Woolworths to a global standard.
· Connect with brand and creative teams to ensure social content is available and in line with the strategy.
· Execute and evolve best practices for social media.
· Knowledge of measurement tagging, reporting and analytics, messaging, branding, creative and content, backend technical and database considerations.
· Track and analyse content metrics and tie budget, plans and programs to the achievement of agreed upon KPIs
· Strengthen and grow the social media pages and protect the Woolies reputation
· Compile and supply weekly and monthly reports as required.
Minimum requirements
· Relevant diploma/ degree
· Minimum 5 years of experience with a firm understanding of Social Media Marketing and Communications practices.
· Excellent written, verbal and presentation communication skills.
· People management and capable of leading by example.
· Ability to deal with stress
· Strong stakeholder management skills
· Balanced creative and analytical thinking style
· Ability to make effective, agile decisions
· Energy and resilience
· Knowledge of content channel strategy, marketing metrics, CRM, acquisition databases, search, web technologies, social analytical tools.
· Keen understanding of content optimization through consistent tone, visual and brand guidelines, and key messaging.
· Experience effectively collaborating across multiple teams, business units and managing agencies.
· Results oriented.
· Ability to influence and persuade key stakeholders.
· Plays a leading and supporting role in implementing initiatives at team level.
· Self-motivated with the ability to challenge the status quo and inspire others
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