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HR Consultant
Job Reference Number: SI-113
Department: A&G – HR : Human Resources
Business Unit:
Industry: Human Resources
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Job Purpose ** The HR Consultant will be responsible for the implementation of all HR processes, projects and activities throughout the life cycle of the employee at a business unit level; ensuring sound advice and the seamless and consistent delivery of the services to line management and employees in line with company procedures and compliance standards. ** ** This will include the delivery a
Job Description
Job Purpose
** The HR Consultant will be responsible for the implementation of all HR processes, projects and activities throughout the life cycle of the employee at a business unit level; ensuring sound advice and the seamless and consistent delivery of the services to line management and employees in line with company procedures and compliance standards. ** ** This will include the delivery and updating of the HR Information Management System and data integrity; recruitment and selection processes; governance, project and change management & reporting; the implementation of employee relations practices; consultation and advice to line on people management policies and practices; talent and learning practices for the unit; as well as performance consulting, in line with legislation and Sun International standards. **
Key Performance Areas
** Delivery of HR Operational Services ** Understand and implement the people strategy to support business operations ** Partners with management to understand performance, productivity and other people challenges; be able to diagnose the issue and provide solutions to improve people practices across the business ** Facilitate all recruitment, selection and assessment processes; including advertising, interviewing, reference checking, vetting; appointments ** Facilitate the relocation and onboarding of employees onto the complex; ensuring employees experience an onboarding and employment experience in line with Sun International’s EVP and brand ** Be able to explain payroll and benefits queries and disputes ** Work with management to understand and troubleshoot queries and employee relations issues being experienced within the operations – including the facilitation of the grievance and disciplinary processes ** Proactively engage with all stakeholder to “feel the pulse” of the Business unit and actively communicate with operational teams on changes and challenges taking place; ensuring resolution ** Work with management and staff to implement the Sun Way Culture and Sun values ** Work with management and staff to facilitate and improve employee engagement projects ** ** HR Data Integrity & Reporting ** Capture changes in the HR System in line with operational changes and changes to employee’s personal information and employment ** Facilitate the flow of paperwork to support these changes, ensuring that all stakeholders (e.g. payroll) are informed timeously ** Update personnel files ** Update the data integrity in the HR system ensuring that it is complete and accurate ** Prepare audit documentation in line with policy and procedure and implement any remedial action plans ** Leave liabilities and sick leave balances are tracked and addressed with relevant HODs ** Compile and monitor reports on all people processes and analytics for the business ** Compile relevant reporting for the unit; and track Employment equity and skills development statistics for the business unit ** Performance Consulting ** Facilitate the performance management process, and assist operators with any challenges or concerns they may have from a process perspective ** Tracks and analyses performance results across the business operations to identify individual opportunities and performance gaps. ** Where trends are identified conduct analyses (including observations / interviews) to investigate issues being experienced in the operations, diagnose and identify the root cause of the issue. ** Make recommendations to improve performance ** In collaboration with the COE, facilitate learning solutions relevant to identified gaps ** Be a change agent and communicate on change plans within area of responsibility. ** Participate and assist operators with the implementation talent and career processes ** Implement transformation plans and initiatives for the business unit in line with targets and policy ** ** HR Governance ** Understand and execute against the standard operating procedures for HR Processes ** Be the custodian of HR processes when interacting with operations and an advisor with regards the processes and tools ** Monitor compliance of HR Practices in line with labour legislation; BBBEE targets, Gaming Board regulations and policies of Sun International; ** Escalate areas of concern to HR Management in order address and resolve. ** ** HR Governance ** Understand and execute against the standard operating procedures for HR Processes ** Be the custodian of HR processes when interacting with operations and an advisor with regards the processes and tools ** Monitor compliance of HR Practices in line with labour legislation; BBBEE targets, Gaming Board regulations and policies of Sun International; ** Escalate areas of concern to HR Management in order address and resolve. ** ** HR Project Implementation ** Understand the objectives, measures, benefits and deadline requirements for the completion of HR projects ** Co-ordinate and implement HR projects and deliver work as defined in the project plan and deadlines ** Co-ordinate activities for operational areas and communicate on relevant activities with stakeholders in the business operations ** Provide feedback to HR Management on any challenges, obstacles, successes to implementation ** Monitor delivery and prepare reports on the progress on the implementation plan for areas of responsibility ** Update electronic files to ensure that all information is appropriately documented ** Trouble shoot and support the operators by providing relevant information or escalating when required to ensure resolution ** Encourages the integration of organisational values, with the culture and the Employees’ ways of working ** Assist with the scheduling of communication and other events to implement change practices and ready the unit for changes taking place ** Prepare communication as required ** Provide input around identified risks and recommendations linked to the project ** ** Learning & Development Administration ** Capture and update training events and records in the learning system ** Capture all skills spend in the system ** Track skills spend and documentation for BBBEE reporting ** Assist in the compilation of skills development data for reporting purposes ** Co-ordinate induction processes to support onboarding ** Co-ordinate and assist in the professional facilitation of compliance programmes when required e.g. RGP ** Co-ordinate logistical arrangements for facilitated learning programs on site ** Co-ordinate and track learnership contracts and documentation for the business unit ** Co-ordinate logistics and prepare filing for audits taking place on site ** ** Stakeholder Engagement ** Be available and respond to daily queries in the areas of HR Policy, recruitment, onboarding, performance management, employee relations and labour legislation ** Initiates and sustains continuous dialogue with the Operational teams on change issues, and partners in exploring options for resolving the issues. ** Maintain relationships with key HR stakeholders (including management, payroll, Group COE, staff and HR colleagues) through delivery against requirements and deadlines ; ** Stay informed of HR practices, policies and labour legislation. ** Build trusted and respected relationships with internal stakeholders, and be a sound and credible counsel for operating teams ** Act as a point of contact for learning providers and BBBEE auditors ** **
Job Requirements
Education
** B. Degree in Human Resources Management **
Experience
** Minimum 5 years experience in HR, including 3 years experience as an HR Officer **
Skills and Knowledge
** Core behavioural competencies ** Planning ** Decision-making ** Evaluating & Developing HR competence ** Results orientation ** Developing relationships ** Service orientation ** Analytical thinking ** Managing risk ** Motivating others ** Technical / proficiency competencies ** Interviewing Skills ** Employee Relations Processes ** Labour legislation ** Functional HR knowledge – including recruitment, learning & development; performance management; talent management; workforce planning ** Change Management ** Remuneration & benefits ** Business Acumen ** Project Management ** Proficiency in MS Office; Peoplesoft ** Communication skills (Verbal and Written) ** Personal Credibility & integrity ** Work conditions and special requirements ** Work on-site; hours in line with operational requirements. This may include weekends and public holidays when necessary **
Equity
** Preference will be given to employees from the designated groups in line with the provisions of the Employmen ** t ** Equity ** Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. **
Waitron
Job Reference Number: SI-119
Department: F&B : Tatso Lounge Bar
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Contract
Positions Available: 4
Salary: Market Related
Time Square is looking to hire Waitrons.
Job Description
Job Purpose
To prepare and deliver exceptional food and beverage service within the restaurant operations; banqueting operations and / or on the casino floor to ensure that internal (SOP) standards are continuously achieved and professionally executed.
Key Performance Areas
Prepared Work Area
Prepare mise-en-place, place settings and any other required checks and preparations for service
Set-up and break down for functions in line with event requirements and start times (when required)
Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems
Check cleanliness of own section or station
Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
Use and store operating equipment in line with specifications and safety regulations
Participate in stock takes
Resolve or report on any anomalies to the required standards
Service Execution
Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
Understand and conduct all tasks in line with Food & Beverage standard operating procedures
Take guest orders accurately and timeously
Place guest orders in the system
Explain menu items
Make recommendations with regards beverages and menu items
Interact with kitchen staff respectfully around any special requests
Deliver food and beverage dishes to customers and present in line with standards
Be attentive to guest requests
Clear tables after guests have completed their meal
Provide billing to guests (where relevant)
Conduct cash-ups at the end of service (where relevant)
Leverage opportunities to upsell on promotional items
Customer Engagement
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products, reward programme and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Job Requirements
Education
Grade 12 preferred or Grade 10 (with relevant experience)
Experience
2 years previous experience as a waiter
Skills and Knowledge
Ability to work shifts that meet operational requirements
Physically able to move operating equipment
Have an open attitude to perform similar functions in alternative outlets due to operational requirements
Behavioural Competencies
Problem Solving
Collecting Information (listening; asking questions)
Dealing with Customers
Checking
Following Instructions
Team co-operation
Technical Competencies
Food & Beverage Product Knowledge
Food Service
Operating equipment use & care
Beverage service
Communications skill
Upselling skills
Basic Computer Literacy
Cashiering Services
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Social Media Manager – Sunbet
Job Reference Number: SI-110
Department: Mrk – Oth : Marketing
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Sunbet as the online sports betting division of Sun International will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on sports betting product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; & leading the integration of online sport.
Job Description
Job Purpose:
The Social Media Manager for SunBet operations will be responsible for overseeing the creation, implementation and delivery of SunBet’s social media plans with the aim of driving brand authenticity, engagement, and growth. The role is responsible for content creation, community building and management, brand storytelling and social media authentication including the integration and measurement of social media marketing campaigns to maximise reach and engagement. This role requires a strategic thinker who can craft compelling narratives, ensure a consistent and unique brand voice, and enhance SunBet’s presence across Instagram, Facebook, LinkedIn, and Twitter (X).
Job Requirements
Education:
Bachelor’s degree in marketing, Communications, Digital Media, or a related field.
Experience:
At least 5-6 years’ experience working within a digital role, with minimum 3 years’ experience in social media, content marketing, and / or digital engagement.
Experience managing brand social media accounts with a proven track record of growth and engagement.
Hands-on experience with content creation, including video, copywriting, and graphic production.
Proven ability to develop authentic, engaging social media campaigns.
Experience managing influencers, brand ambassadors, and digital partnerships.
Skills and Knowledge:
Conceptualising
Analysing
Creating and improving
Applying expertise and technology
Taking ownership
Responding with urgency
Integrating (Connecting; Collaborating; Consulting; Relating)
People management
Brand building in a social media context.
Excellent storytelling and content development skills
Strong knowledge of social media analytics, insights, and optimisation
Ability to balance organic and paid social media initiatives for maximum impact
Community engagement and online reputation management
Passion for the sports and betting industry is a plus.
Familiarity with Adobe Analytics, Meta Business Suite, or other social tracking tools.
Key Performance Areas:
Social Media Plans & Brand Building
Develop and implement innovative social media plans that align with SunBet’s brand positioning and business objectives
Manage content across all social platforms to ensure a unique and authentic brand voice
Identify market segments and customer behaviours to tailor content that resonates with the audience and strengthens brand credibility
Build a distinct and compelling social media identity for SunBet that prioritizes brand storytelling over purely promotional content Content Development & Execution
Create and oversee the execution of high-quality, engaging content strategies across Instagram, Facebook, LinkedIn, and Twitter (X).
Develop and maintain an editorial calendar to ensure consistent posting and alignment with brand campaigns and live sporting events/ moments
Work closely with PR, Sponsorship and Brand teams to leverage campaigns and messaging for maximum impact
Encourage user-generated content by fostering authentic engagement with followers and the broader community (across platforms)
Lead creative content ideation and production, working with designers, videographers, and copywriters to execute compelling brand narratives Community Engagement & Social Media Authentication
Grow and nurture SunBet’s social media community by engaging with audiences in an authentic, meaningful way
Develop and implement community management plans, responding to inquiries, comments, and messages in line with brand voice
Build strong relationships with key influencers, brand ambassadors, and relevant partners to expand SunBet’s social presence
Monitor and manage SunBet’s online reputation, providing proactive responses to queries and brand sentiment shifts Paid & Organic Social Media Performance
Work closely with the paid media team to plan, optimize, and analyse paid campaigns on Facebook, Instagram, LinkedIn, YouTube, and other platforms
Deliver the seamless integration of organic and paid social initiatives to maximize brand visibility and engagement
Track and analyse key performance metrics to continuously optimize content effectiveness
Identify trends and opportunities to improve engagement, reach, and audience growth
Live Event Coverage & Social Activations
Provide real-time coverage for live sporting events, brand activations, and key moments relevant to SunBet’s audience
Plan and execute social media competitions and engagement-driven initiatives
Collaborate with teams to capture and share timely, impactful content, and or provide relevant solutions Trend Analysis & Innovation
Stay up-to-date with emerging social media trends, tools, and technologies
Advise on new platform opportunities and initiatives to enhance SunBet’s digital presence
Continuously test and refine approaches to improve engagement and brand affinity. Team Management
Maintain regular communication with the social media administrators and marketing teams on project development, timelines, and results
Provide support and deal with troubleshooting on escalated concerns from the team, providing any necessary coaching
Provide team management to monitor conditions of employment and enhance engagement and motivation to nurture a performance driven culture
Equity:
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
POPI Statement
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
Brand Manager: Sunbet
Job Reference Number: SI-111
Department: Mrk – Oth : Marketing
Business Unit:
Industry: Marketing
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Sunbet as the online sports betting division of Sun International will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on sports betting product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; & leading the integration of online sport.
Job Description
Job Purpose
The Brand Manager: Sunbet will be responsible for leading the development, delivery and embedding of the SunBet brand strategy by positioning and growing the brand across various marketing and social media platforms using various marketing initiatives and communication channels, developing brand activities and campaigns (print, web, social media, broadcast, etc.), events, corporate responsibility programs and sponsorships, and using a variety of data to drive volume and profitability with the objectives of growing SunBet’s reputation as the sports betting and online gaming brand of choice; ensuring that the brand remains recognisable, up to date and exciting to customers.
Job Requirements
Qualification
3-Year Degree in Marketing or Communications
Experience
10 years experience in brand management with at least 5 years indepth experience co-ordinating brand marketing activities and campaigns
Experience managing a brand across multiple markets
Experience in the sportsbetting industry is an advantage
Skills & Knowledge
Conceptualising
Problem solving
Analysing
Collecting information
Innovating and Creating Solutions
Integrating (Connecting, Collaborating; Managing Conflict)
Organising and Implementing
Emotional Maturity
People management
Campaign planning and management
Consumer research
Brand management
Reporting skills
Project management
Networking
Analysis and Interpretation of Business Intelligence
Business & financial acumen
Proficient Computer Skills – MS Office
Social Media management
Key Performance Areas
Define and manage SunBet’s brand communication strategy using a variety of media, initiatives and campaigns
Own the development and messaging of SunBet’s brand narrative
Recommending strategies to position the brand for growth and for increasing brand salience amongst both the Sun International customer and the target demographic
Analysing brands of competitors, consumer trends and property consumer behaviours and campaigns to identify opportunities for SunBet
Create a strong and consistent brand identity, including managing the design and delivery of collateral (brochures, videos, stationary (letterheads), annual report, etc.) in line with SunBet’s corporate identity
Design and develop the Sun Bet Brand and CI guidelines (including standards, tools, processes and initiatives) aligned to the overall marketing strategy
Develop and manage the development and distribution of internal communication around brand and CI requirements and standards to all staff to ensure effective and consistent messaging aligned to the strategy and standards
Create innovative solutions and plans to target new markets and opportunities and optimise return on investment of brand campaigns
Research and analyse industry trends, consumer insights and public perceptions on a regular basis, and ensure the SunBet brand is positioned correctly, translating brand elements into plans and go-to-market campaigns
Work alongside agencies, to monitor product distribution and consumer reactions through focus groups and market research
Collaborate with properties to identify and unlock opportunities with properties, including branding, marketing and activations, joint promotions, retail and other opportunities to growth the SunBet presence at properties.
Development of a marketing calendar for inclusion / participation at properties (for example the own Thursdays campaign)
Managing the design and delivery of collateral (videos, billboards, screens, physical branding elements) to create a brand presence for SunBet at properties
Managing the calendar/plan, design, execution delivery of all OOH
Work with retail to create more of a presence for retail stores and identify any branding requirements around the space
Develop custom marketing and advertising plans
Design brand marketing plans for major sporting events (e.g. NGC, Poker Tour, etc.), working and integrating with the marketing team around delivering customer communications and utilising a range of communication channels as part of the campaign delivery
Design and deliver branding at events and trade shows, ensuring that the use of the Sun Bet logo meets brand values and company guidelines
Oversee new and ongoing marketing and advertising activities including the production of TV adverts, newspaper and magazine advertisements, direct mail packs, email campaigns, websites, exhibition stands, road shows and liaising with art designers, copywriters, and printers
Working with PR agencies, the events team and properties to co-ordinate activations
Work with the Head of Marketing / VIP team / marketing co-ordinator to oversee the budgeting / costing / production of branding assets for Sunbet, e.g. stadium / suite branding, car branding, property branding opportunities, SunBet Merch, SunBet vouchers etc.
Working with PR agencies (or PR managers) to distribute PR aligned to the SunBet PR strategy
Monitoring brand health and brand growth
Co-ordinate partnerships and barter agreements
Monitor quality of deliverables in line with objectives and timelines stipulated in the strategy and campaign plan, and complete post-mortem feedback from operations and other stakeholders to evaluate the success and relevance of the promotions and campaigns
Work with the head of marketing to ensure alignment with Sun International brand / marketing
Measure and report performance of all brand campaigns, and assess ROI and KPIs
Build relationships with influencers, journalists, media outlets and public figures
Oversee social media accounts and ensure brand consistency
Create designs and layouts for media outlets
Write pitches, blog posts and articles, and supervise the sign off of marketing literature campaigns, ensuring the designs and messages meet the company brand and regulatory guidelines
Maintain trademarks and domains, ensuring these are kept up to date, renewed when needed or cancelled when not needed anymore
Maintain a repository of SunBet brand logos and imaging for use by teams for advertising
Brief and manage vendors, including the sourcing and selecting of sponsors to assist in meeting prizes
Review month end analysis and reports in line with ROI and effectiveness of campaigns and conduct impact analysis to continuously improve promotional mechanics and ensure that system and reporting supports business objectives.
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
POPI Statement
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
Operations Manager – Sunbet
Job Reference Number: SI-93
Department: A&G – Ops : Operations
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Sunbet is looking for an Operations Manager who will be responsible for all operational processes and ensuring activities align with strategic business objectives.
Job Description
Job Purpose:
The Operations Manager will be responsible for operational processes and ensuring activities align with strategic business objectives. This role involves conducting in-depth industry analysis, competitor assessments and market research to identify emerging opportunities and threats in the online gaming and sports betting sectors. The Operations Manager will also be responsible for formulating and executing operational plans, driving efficiency and ensuring compliance with industry regulations and licensing requirements, ensuring the successful implementation of business strategies, the optimisation of operational performance and the continuous improvement of customer satisfaction. The individual will collaborate with key stakeholders across departments, contribute to market entry strategies, and guide the successful launch of new products and services within expanding markets.
Job Requirements
Education:
4–year BCom Honors Degree in Business Administration.
MBA is preferred.
Experience:
Minimum 8-10 years’ experience in business, including experience in online gaming and sports betting industry.
Experienced in leading transactions from sourcing of acquisition prospects, management of diligence and closing deals.
Experience in managing software provider relationships.
Strong leadership experience with managing high performing teams.
Demonstrated ability and understanding to act against financial statements.
Experience understanding and building BI reports.
A career demonstrating a strong business knowledge and ability to understand, analyse, and optimise business processes and use of technology.
Driven and entrepreneurial individual who is proactive, enjoys challenges and can work independently and consistently deliver business results.
Thorough understanding of legislation (SHE / LRA/ risk management) and sports betting regulations.
Skills and Knowledge:
Strategic thinking
Conceptualising
Problem-Solving / Analysing
Creating and improving
Sourcing information
Applying expertise and technology
Taking ownership
Decision-making
Integrating (Collaborating, Connecting, Consulting, Resolving conflict)
Leading people
Emotional maturity
Driving results
Business & Financial Acumen
Industry Knowledge and interest in online gaming and sports betting
Gaming & FIC regulations
Labour legislation
Coaching
Deal management
Online gaming software and technology
Data analytics
SLA & Contract management
Negotiating
Strong analytical and statistical acumen
Basic knowledge of accounting
Marketing and sponsorship acquisition
Key Performance areas
Regularly review industry reports, news, and trends in the online gaming and sports betting sector
Conduct competitor analysis to understand the company’s position in the industry and emerging opportunities
Meet with senior management to discuss market trends and assess their impact on current operations
Identify areas for business improvement based on market insights and customer feedback
Support research and evaluation of new potential markets for business growth
Contribute to market entry strategies that include identifying products and technologies suited to new markets
Develop detailed operational plans and timelines that support business objectives
Ensure the day-to-day execution of operational activities, including resource management, scheduling, and task allocation
Maintain communication with internal stakeholders, ensuring alignment on operational goals and key deliverables
Regularly assess product offerings to determine performance, customer satisfaction, and market demand
Pilot new products or services to ensure they meet customer expectations and operational needs
Ensure operational activities comply with industry regulations and licensing requirements (e.g., PoPI, Consumer Protection Act)
Identify and manage operational risks, ensuring proper mitigation strategies are in place
Input into budgets for operational activities, ensuring financial resources are allocated effectively
Monitor operational expenditures and track them against the budget, reporting discrepancies to the Head of Department
Regularly report on operational performance, tracking key metrics to assess efficiency and financial outcomes
Identify opportunities to enhance service delivery and improve customer satisfaction based on feedback and operational analysis
Conduct performance reviews and set goals for team members, providing constructive feedback for improvement
Support the development and maintenance of operational guidelines to ensure they are up-to-date and followed by the team
Identify potential gaps in governance and controls and make recommendations for improvements.
Implement the Sun Bet Operational strategy, objectives, targets and deliverables; and the development of plans, design of frameworks and tools for all operating areas specifically within new markets
Interacts with various stakeholders within and external to the business within the industry to understand potential business challenges or opportunities
Conducts investigations on viability and feasibility studies with regards implementation of the start-up projects, including the impact on short term profit margins vs. long term sustainability
Recognizes and provides insights on business trends, barriers, risks and opportunities that may impact the business
Define and handle regulatory and licensing requirements for implementation in Africa and other countries and areas of expansion
Oversee the development and updating of standards and guidelines with regards requirements
Own and allocate a product and forecast analysis for new / potential business projects, as well as financial matrix for successful implementation
Design resource allocation processes (portfolio, capex, budgeting) to mobilise and operationalise the business
Report on the effectiveness of business partnerships that have been executed, including expected ROI and measurable benefits
Create, update and manage governance frameworks, audits and alignment of processes and practices within operations
Oversee and guide risk and trading pricing and management in line with market trends, client profiles and profitability of various sports markets, ensuring all books remain competitive
Team leadership and management; ensuring all relevant employees understand relevant standards, regulations and procedures
Equity:
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
POPI Statement
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
Learner: FETC Bus Admin – T
Job Reference Number: SI-100
Department: A&G – HR : BBBEE Non-EE Dev
Business Unit:
Industry: Admin/Office Support
Job Type: Contract
Positions Available: 10
Salary: Market Related
We’re looking for dynamic and driven individuals to join this learnership. This is an exciting opportunity to contribute to a growing and innovative environment, where your skills and ideas will be valued.
Job Description
Wild Coast Sun Casino is offering a training opportunity to vibrant candidates with strong interpersonal skills, ethics and drive. The successful candidates will be considered for the following Learnership:
National Certificate in Business Administration Management – NQF Level 4 x10
The candidates will be expected to work in the different Departments, in accordance with specified procedures whilst creating an environment which will enhance excellent guest service.
Job Requirements
Applicants should meet the following minimum requirements:
Grade 12 Certificate with Maths / Maths Literacy
Ability to communicate in written and spoken English
Valid South African ID
Must be willing to work shifts, Weekends and Public Holidays
Able to stand for long hours
You will be expected to work in a smoking environment
Right of first refusal will be given to candidates from Mgungundlovu Communal Property Association (MCPA) and the licensed areas: (Mbizana, Flagstaff, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff, Mount Frere, uMzimkhulu, Ntabankulu)
People living with disabilities are encouraged to apply.
Executive Housekeeper
Job Reference Number: SI-136
Department: Rooms : Housekeeping
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related
The Maslow is looking for an Executive Housekeeper is responsible to oversee the contracted housekeeping management services in the effective day-to-day team management and delivery of housekeeping operations (including room cleaning; public areas cleaning, valet and turndown services), kitchen and back-of house cleaning services.
Job Description
Job Purpose
** The Executive Housekeeper is responsible to oversee the contracted housekeeping management services in the effective day-to-day team management and delivery of housekeeping operations (including room cleaning; public areas cleaning, valet and turndown services), kitchen and back-of house cleaning services (change rooms; BOH corridors, staircases, walls and ceilings), specialised hygiene cleaning (SHE bins and urinal cleaning), pest control, as well as the control and management of linen, uniforms and operating stock, with the aim of ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, special requests are handled and that the customer experience provided is professionally executed in line with Sun standards and legislative requirements. **
Key Performance Areas
** Delivered Housekeeping Plan ** Develop housekeeping objectives and deliverables in line with Unit strategy, including plans for Public Areas; Kitchens; BOH and Rooms environments ** Facilitate the communication and implementation of housekeeping deliverables for the business unit ** Conduct risk analyses i.t.o impact on short term profit margins ** Provide clear delegation of authority and accountability for deliverables ** Collaborate with the rooms management to complete a competitor analysis and benchmarking of housekeeping, room and amenity standards ** Provide input and motivate new room and housekeeping standards, and service enhancements ** Manage and allocate people and operational resources ** Communicate housekeeping proactive plans and schedules, including high access cleaning, kitchen and back of house cleaning, public areas cleaning, specialised hygiene cleaning, specialised cleaning (e.g. marble) and special laundry services ** Develop and facilitate personalised plans for unique customer requirements in the cases of VIP guests, including special turndown services, etc. ** Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property ** Achieve and operate within the units specified budgets to Operational Expenses ** Shift Management ** Put in place staff scheduling and duty allocations to ensure maximum coverage in line with business occupancies including F&B outlet performance ** Handle shift briefings / handovers / shift reports ** Oversee the management of staff appearance and floor appearance/ functioning of equipment and systems for the outlet ** Provides feedback and reports back to management and business partners on challenges being experienced on the floors or any other area within the unit ** Monitor the control of stock and operating equipment as per SOP ** Completes shift reports ** Housekeeping Standards & Governance ** Oversee the development and implementation of housekeeping standard operating procedures and processes– ensuring they are updated and communicated ** Align practices with new legislative compliance, including regulations around health, hygiene, safety and the environment ** Implement sufficient control measures against standards (including systems, processes and checklists) ** Conduct quality assurance around housekeeping standards in rooms and public areas ** Conduct weekly walkabouts of all front of house and back of house areas to monitor housekeeping and aesthetic appearance of all guest areas, including conducting room checks ** Organise and monitor pest eradication activities ** Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these. ** Business Partner Management ** Source and interact with vendors and business partners to create partnerships for the business to become industry leaders in housekeeping standards ** Selects vendors according to procurement and strategy requirements ** Participates in RFP processes to provide input into contract deliverables and negotiate costings ** Briefs business partners on deliverables and deadlines ** Monitors progress and manages contract deliverables ** Monitor staffing costs and productivities ** People Management ** Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures ** Identification of employee training needs ** Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet ** Monitor adherence to SOPs including conducting quality assurance of work performed ** Manage employee relations and any disciplinary action required within the department ** Facilitate staff communication and motivation ** Perform and document performance contracting, reviews and development discussions ** Provides resources and removes obstacles to performance ** Recruit and resource for talent for positions within the department ** Onboard new staff members in the department ** Budget management ** Develop and manage the housekeeping budget for the business unit including: ** Budget ** PIP forecast ** Capex ** Cost management ** Financial reporting for the function including an analysis of the SHIL report on guest amenities, laundry costs, staffing costs, flower costs ** Maintain par stock of guest supplies, cleaning supplies, room amenities, linen and uniforms. ** Monitor and track contract costs in line with signed SLA ** Oversee stock control procedures on a monthly basis ** Monitor laundry and levels of condemned linen ** Organize and monitor inventories against linen, uniform and fixed assets registers ** Customer Experience Management ** Ensures that guests are treated with courtesy and respect at all times ** Interact with guests and provide professional service standards and solutions ** Handle any escalated complaints, disputes and suggestions as required ** Engage with customers and provide a customer experience within the hotel / on the floor that will support brand loyalty ensuring SI as the brand of choice ** Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc. ** Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc) ** Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective ** Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property ** Build Relationships with repeat customers to ensure customer needs are anticipated **
Job Requirements
Education
** Grade 12 ** 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level **
Experience
** ** Minimum of 7 years’ housekeeping experience with 3 years’ experience as an Assistant Executive Housekeeping position. ** Previous experience in hotel housekeeping is required. ** Ability to work shifts that meet operational requirements (including public holidays, night work and weekends) ** Physically able to move operating equipment and furniture to perform housekeeping activities **
Skills and Knowledge
** Analytical skills ** Attention to detail ** Reviewing / evaluating information and data ** Decision-making ** Planning ** Influencing & Advising skills ** Emotional resilience ** Dealing with Customers (including dealing with conflict) ** Innovation & continuous Improvement ** Motivating others / gaining co-operation ** Training; coaching; keeping abreast of new developments in field ** Problem-Solving ** People management ** Housekeeping industry knowledge – HACCP; FCS standards ** Quality Assurance ** Housekeeping Product knowledge & standards ** Housekeeping tools and chemicals ** Cleaning techniques including specialised cleaning ** Written and verbal communication skills ** Proficiency in MS Office Suite, Opera ** Business Acumen ** Financial Acumen ** Report writing ** Contract management – SLA of service providers ** Knowledge and application of legislation relating to Safety, Health and the environment ** Team Planning **
Equity
** Preference will be given to employees from the designated groups in line with the provisions of the Employmen ** t ** Equity ** Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. **
Hotel Supervisor
Job Reference Number: SI-126
Department: Rooms : Front Office
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Join GrandWest as a Hotel Supervisor and lead the delivery of exceptional guest experiences. Oversee hotel operations, ensure service excellence, resolve guest queries, and uphold the highest standards across teams and partners. Be part of a vibrant hospitality environment where quality, leadership, and attention to detail define every guests stay.
Job Description
Job Purpose
The Hotel Supervisor is responsible for the monitoring, supervision and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires across the hotel operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with Sun standards and legislative requirements.
Key Performance Areas
Hotel Duty Management
• Implement the Customer Value Proposition and enhance the customer experience at important touchpoints in the customer’s journey from arrival until departure throughout the hotel
• Conduct shift briefings and handovers and communicate objectives and promotions to the team and key stakeholders to ensure optimal execution and synergy throughout the experience
• Compile plans and manage the execution of any new projects and offerings for the hotel
• Facilitate and be available to ensure the overall smooth running of hotel, promotions, etc. including transport, promotion set-ups, troubleshooting in various areas.
• Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers
• Oversees staff appearance and front of house appearance/ functioning of equipment and systems
• Maintain operational standards across the property (e.g. housekeeping, maintenance, etc)
• Follows up on any maintenance / technical equipment fault logging with the Technical departments until resolution
• Ensure the collateral in public areas is professionally presented
• Act as a Manager on Duty for all guest queries / concerns and resolve these efficiently and professionally
• Complete shift reports
Compliance Management
• Collaborate with tenants and service providers to review standard operating procedures and service level agreements to be achieved
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
• Conduct weekly walkabouts of all front of house and back of house areas to monitor SHE and standards compliance
• Facilities are maintained in accordance with group and unit standard operating procedures and reflect the attributes of the brand
• Monitor audit results for all operations including service providers and business partners and address any non-compliance
• Monitor the storage of stock and operating equipment and processes
• Collaborate with various stakeholders across the operation to address and resolve areas of concern and enhance standards from an overall facilities management and customer experience perspective
Customer Experience Management
• Ensures that guests are treated with courtesy and respect at all times
• Interact with guests and provide professional service standards and solutions
• Handle any escalated complaints, disputes and suggestions as required
• Engage with customers and provide a customer experience on the floor that will support brand loyalty ensuring SI as the brand of choice
• Be present on the floor during service / promotions or functions
• Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
• Monitor customer feedback on various omni-channels to understand and resolve any challenges being experienced; and where necessary manage the resolution of customer queries and complaints from the various channels; ensuring all customers receive a response and feedback
• Make recommendations of improvements to products and service offerings in line with trends in the industry ensuring that the product offerings are innovative and fresh
People Supervision
• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Supervise employee relations within the hotel
• Staff communication and motivation
• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles to performance
Stakeholder Relationship Management
• Provides relevant guidance and support to operational teams and stakeholders
• Maintain relationships with service providers and business partners ensuring there is alignment on service requirements and standards
• Informs department / staff of information required to perform the duties and relevant operation effectively
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
• Communicates any special guest requirements or events to other relevant operating departments
• Provides feedback and reports back to Unit management on the performance, progress and challenges within the various business areas including F&B, housekeeping, maintenance, etc.
Know How
• Requires specialised knowledge of techniques, equipment and processes relating to hospitality operational practices, products and customers
• Short term planning involves conducting the planning of activities to meet and optimise new business targets and growth in customer spending by working with others in the customer value chain;
• Organise, plan and prioritise tasks for self and team to ensure that work gets done profitably and efficiently;
• Effective scheduling to ensure that team is adequately resourced to achieve targets/meet job requirements
• Interact with customers and operational teams – influencing, motivating and encouraging specific behaviour
Problem- Solving
• Apply business acumen and sound common sense to the overall management of operations and teams within defined standards;
• Monitor changes in the outlet and is quick to act upon potential opportunities, risks and challenges;
• Consider all the facts, options and possible outcomes prior to making decisions;
• Analyse and diagnose product performance issues in order to maximise or leverage the strengths of the team in a competitive environment
• Deal with diverse problems in own area, using judgment and discretion to resolve them
Accountability
• Provide information and make recommendations regarding products and services that will meet customer needs;
• Suggest initiatives to increase penetration of customer base;
• Solve a wide range of queries related to customer service, dealing with these sensitively and within operational/procedural limitations;
• Solutions should be profitable and ensure the correct customer behaviour in terms of product usage;
• Optimise and streamline existing systems and processes to support the business strategy in terms of cost efficiency, managing risks and improving the service offering
• There are guidelines/ policies and procedures in place to be followed, but the incumbent needs constantly consider ways of improving productivity and profitability
Job Requirements
Education
Matric
3-Year Hotel School Diploma or equivalent
Experience
• Minimum of 5 years’ experience with 3 years in a supervisory position in the hospitality industry
• Previous experience as a duty management is an advantage
Work conditions and special requirements
Must be able to work shifts in line with operational requirements (including weekends and public holidays)
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
MVG Host / Hostess
Job Reference Number: SI-127
Department: Mrk – Oth : Marketing
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 2
Salary: Market Related
Are you ready to take the next step in your career? The Wild Coast Sun is looking for a dynamic and driven individual to join our team in the role of MVG Host / Hostess. This is an exciting opportunity to contribute to a growing and innovative environment, where your skills and ideas will be valued.
Job Description
Main Purpose of the Job
Responsible to be the frontline customer service point for the Sun MVG Loyalty Programme, providing exceptional service to Sun MVG members and all guests in accordance with company standards and gaming regulations.
Work Condition & Special Requirements
Ability to work shifts that meet operational requirements.
Work in a smoking environment
Physical mobility to move around as per job requirements (including with the use of aids)
Key Performance Areas
Customer Service Preparation
Checks operating equipment prior to start of shift to ensure all is functioning and ready for service.
Check cleanliness of own section or station.
Restock marketing collateral, brochures, and cards at the MVG desk.
Communicate and follow-up on the correction of any equipment faults or defects.
Conduct handovers with shifts (prior to and following shift).
Loyalty Programme Administration
Promotes Loyalty Programme and explains benefits.
Clear understanding of the programme operations (Terms and conditions, programme mechanics)
Captures sign up data and issues cards.
Validate customer data and contact permissions at all customer interactions.
Captures all other Guest Related Data ie VOG, CMP etc.
Conduct collateral and stock audits.
Redeems points for guests and issues reward vouchers.
Process and handle Guest points disputes, balances, and redemptions.
Assists in selling of non-MVG player cards.
Creating Customer Experiences
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and always ensuring respect.
Interact with guests and provide professional service standards and relevant solutions.
Identifies customers and understand their preferences.
Educate customers on business unit facilities, products and current promotions and leverage opportunities to upsell facilities.
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.
Know how:
Knowledge required involves the practical application of work procedures and processes.
Planning is generally on a short-term daily / weekly basis and within regular activity cycles.
Communicates, co-ordinates and interacts with others in the value chain to ensure customers receive exceptional experiences.
Manages one’s time and resources to ensure that objectives are achieved effectively and on time.Problem Solving
Interprets customer requirements in terms of services available and the applicable constraints.
Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
Considers all the facts, options, and possible outcomes prior to making decisions.
Works independently and is orientated towards solving customer queries.Accountability
Takes ownership of customer requests and requirements.
Always follows laid-down policies and procedures, operating in line with rules, regulations, system parameters and internal controls.
Interprets customer requirements in terms of services available and facilitates operational processes.
Refers problems falling outside parameters to the team leader/manager for resolution.
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Right of first refusal will be given to candidates from Mgungundlovu Communal Property Association (MCPA) and the licensed areas: (Mbizana, Flagstaff, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff, Mount Frere, Umzimkhulu, Ntabankulu)
People living with disabilities are encouraged to apply.
Job Requirements
Education, experience, and competencies required.
Grade 12, with at least Maths literacy
2-4 Years experience in a customer facing role
Problem Solving
Collecting Information (listening; asking questions)
Dealing with Customers
Handling conflict
Checking (attention to detail)
Following Instructions
Emotional resilience
Honesty in the handling of cash
Presentable
Strong English verbal and written communication skills
Gaming Product Knowledge – Games, Machine card transactions, Smart card adjustments, pay-outs
Loyalty Programme product knowledge, profile management (data capturing, card issuing, reward processing)
Compliance procedures and regulations
Basic responsible gambling principles
Proficient computer skills in MS Office
Typing skills
Working knowledge of SVC / Opera PMS / EGS / Promo Exec is an advantage
Waitron
Job Reference Number: SI-130
Department: F&B : Chico’s
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 7
Salary: Market Related
Are you ready to take the next step in your career? The Wild Coast Sun is looking for a dynamic and driven individual to join our team in the role of F&B Waitron. This is an exciting opportunity to contribute to a growing and innovative environment, where your skills and ideas will be valued.
Job Description
Main Purpose of the Job
Responsible to prepare and deliver exceptional food and beverage services to our customers within the restaurant operations / banqueting operations and on the casino floor, ensuring that internal (SOP) standards are continuously achieved and professionally executed
Work Condition & Special Requirements
Ability to work shifts that meet operational requirements
Physically able to move operating equipment
Have an open attitude to perform similar functions in alternative outlets due to operational requirements
Certifications/Accreditation/Registration/Licenses
None Behavioural Competencies
Problem Solving
Collecting Information (listening; asking questions)
Dealing with Customers
Checking
Following Instructions
Team co-operation
Technical Competencies
Food & Beverage Product Knowledge
Food Service
Operating equipment use & care
Beverage service
Communications skill
Upselling skills
Basic Computer Literacy
Cashiering Services
Key Performance Areas
Prepared Work Area
Prepare mise-en-place, place settings and any other required checks and preparations for service
Set-up and break down for functions in line with event requirements and start times (when required)
Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems
Check cleanliness of own section or station
Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
Use and store operating equipment in line with specifications and safety regulations
Participate in stock takes
Resolve or report on any anomalies to the required standards
Service Execution
Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
Understand and conduct all tasks in line with Food & Beverage standard operating procedures
Take guest orders accurately and timeously
Place guest orders in the system
Explain menu items
Make recommendations with regards beverages and menu items
Interact with kitchen staff respectfully around any special requests
Deliver food and beverage dishes to customers and present in line with standards
Be attentive to guest requests
Clear tables after guests have completed their meal
Provide billing to guests (where relevant)
Conduct cash-ups at the end of service (where relevant)
Leverage opportunities to upsell on promotional items
Customer Engagement
Connect with all guests by providing them with a warm welcome, greeting them with a
friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Right of first refusal will be given to candidates from Mgungundlovu Communal Property Association (MCPA) and the licensed areas: (Mbizana, Flagstaff, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff, Mount Frere, Umzimkhulu, Ntabankulu)
People living with disabilities are encouraged to apply.
Job Requirements
Education, experience and competencies required
Grade 12 or equivalent national qualification
2 years previous experience as a waiter
Receptionist X3
Job Reference Number: SI-131
Department: Rooms : Front Office
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 3
Salary: Market Related
Are you ready to take the next step in your career? The Wild Coast Sun is looking for a dynamic and driven individual to join our team in the role of Receptionist. This is an exciting opportunity to contribute to a growing and innovative environment, where your skills and ideas will be valued.
Job Description
Main Purpose of the Job
The receptionist is responsible for being the point of contact for guests, facilitating the check-in and check-out processes of the hotel, upselling of rooms and providing exceptional, personalised customer service to guests throughout their stay in the hotel to ensure that their stay is worth remembering.
Work Condition & Special Requirements
Ability to work shifts that meet operational requirements.
Physically able to move around, and stand for extended periods of time
Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements.
Knowledge of an additional language (relevant to market) is an advantage.
Key Performance Areas
Prepared Workstation
Identify issues with regards the floor appearance/ functioning of equipment and systems
Check overall cleanliness of the front of house areas
Check and restock information brochures
Review the arrival and VIP lists daily and understands special requirements
Assist in preparing and distributing welcome / VIP amenities.
Be familiar with the hotel and resort facilities, promotions and activities
Delivered Reception Services
Acknowledge and greet all guests with a friendly smile and treat guests with respect at all times
Interact with guests and complete procedures on guest’s check-in and check-out of the hotel; including cutting of keys; preparing bills and taking payments, etc.
Take and pass on messages to guests
Deal with special requests from guests (like booking theatre tickets or storing valuable items)
Inform guests of the services and accommodation rates in the hotel
Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
Report issues of housekeeping, maintenance, and malfunctioning appliances to the relevant department for quick repair in order to ensure guests comfort and satisfaction.
Administer own float and conduct cash-ups at the end of the shift.
Be present at the reception desk and maintain proper decorum at all times.
Promotes and upsells the facilities of the hotel and knows the surrounding areas when asked for directions.
Customer Engagement
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products and current promotions
Handle any customer complaints, requests and / or suggestions to resolution,
escalating if necessaryif necessary.
Planning
Planning is generally on a daily to weekly basis within regular activity cycles.
Work within set policy, procedures, system parameters and internal controls
Manages one’s time and resources to ensure that objectives are achieved effectively and on time.
Decision Making
Interprets customer requirements in terms of services available and the applicable constraints
Takes initiative in making decisions which are made within limits of authority;
Considers all the facts, options and possible outcomes prior to making decisions;
Works independently, and is orientated towards solving customer queries.
Problem Solving
Interprets customer requirements in terms of services available and the applicable constraints.
Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
Considers all the facts, options, and possible outcomes prior to making decisions.
Works independently and is orientated towards solving customer queries.
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Right of first refusal will be given to candidates from Mgungundlovu Communal Property Association (MCPA) and the licensed areas: (Mbizana, Flagstaff, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff, Mount Frere, Umzimkhulu, Ntabankulu)
People living with disabilities are encouraged to apply.
Job Requirements
Education, experience, and competencies required.
· Grade 12 · Hotel Product Knowledge (Facilities and activities) · 2-year experience in a customer service environment,
Preferably in a hotel environment· Front Desk Procedures· Dealing with Customers (including managing conflict)· Forex and cashiering procedures· Problem Solving· Communication skills· Verbally informing· Telephone skills· Team Player· Listening skills· Presentable, courteous individual· Proficient computer skills (MS Office, Opera) · Working Knowledge of Opera suite · Upselling skills
Bartender X5
Job Reference Number: SI-118
Department: F&B : Bar Time
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Contract
Positions Available: 5
Salary: Market Related
Time Square is looking to hire Bartenders.
Job Description
Job Purpose
To prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed
Key Performance Areas
Prepared Work Area
Prepare mise-en-place, and conduct any other required checks and preparations for service
Identify issues with regards the bar display and surrounding areas in terms of appearance/ functioning of equipment and systems
Stock bar for service
Check cleanliness of own section or station
Service Execution
Keep up to date with regards food products, trends and drinks methodologies required to deliver menus
Understand and conduct all tasks in line with Food & Beverage standard operating procedures
Take guest orders accurately and timeously and place in the system
Explain menu items and make recommendations with regards beverage menu
Mix drinks and present beverage in line with guest order and outlet standards
Be attentive to guest requests
Clear glasses after guests have completed their drinks
Provide billing to guests
Conduct cash-ups at the end of service
Complete beverage stock sheets each shift
Leverage opportunities to upsell on promotional items
Bar Standards
Understand and conduct all tasks in line with F&B standard operating procedures
Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
Use and store operating equipment in line with specifications and safety regulations
Participate in stock takes
Conduct daily stock counts of bar smalls
Resolve or report on any anomalies to the required standards
Report on any breakages at the end of the shift
Customer Engagement
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products, reward programme and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Job Requirements
Education
Grade 12 preferred or Grade 10 (with relevant experience)
Experience
2 years previous experience as a bartender
Skills and Knowledge
Work conditions and special requirements
Ability to work shifts that meet operational requirements
Physically able to move operating equipment
Have an open attitude to perform similar functions in alternative outlets due to operational requirements
Technical competencies
Beverage / Cocktail Product Knowledge
Barrister skills
Operating equipment use & care
Beverage service
Communications skill
Upselling skills
Basic Computer Literacy
Cashiering Services
Core behavioural competencies
Problem Solving
Collecting Information (listening; asking questions)
Dealing with Customers
Checking
Following Instructions
Team co-operation
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Click here to apply
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