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To apply, click on the link at the end of the posts and all the best with your applications.
ShopriteX is the digital innovation unit for Africa’s largest retailer, the Shoprite Group of Companies. We boast two industry leading innovations, namely Xtra Savings, South Africa’s fastest growing rewards programme, and Sixty60, Checkers’ pioneering 60-minute grocery delivery service.
We believe in a customer first culture and by marrying the best of data science and technology, ShopriteX is dedicated to saving customers time and money through innovation and more personalised shopping experiences. With some of the brightest minds in data science, technology, e-commerce and personalisation, ShopriteX is re-imagining retail, removing friction and driving a tech-led future for the Shoprite Group.
Technical Product Owner
Role Purpose
The Product Owner II is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role owns products of varying complexities, engaging, and collaborating with product management to execute the product vision, strategy, and roadmap.
Role Description
• Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning and keeping program management informed of progress in achieving team PI objectives.
• Continuously refine and sequence the product backlog:
o Provide clear direction to the team
o Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.
o Ensure all user stories are written and that each user story has acceptance criteria.
o Sequence team backlog – Must prioritise work for teams’ main stakeholders with demands for change from other stakeholders.
o Ensure team backlog readiness for next iteration (enough user stories / enablers are ready to be worked on in the next iteration)
o Include the team in enough of the backlog refinement to ensure familiarity ahead of the next iteration
o Ensure the team is familiar with the features being brought into Sprint planning
o Collaborate with BEM / Product Manager / Team in the refinement of the Program Backlog
o Keep BEM / Product Manager informed of progress in achieving team Sprint objectives
• Provide visible, transparent, and clear direction, ensuring the development team is clear on priorities:
o Provide clear solution direction to the agile team.
o Apply economic decision making.
o Sequence user stories based on team PI objectives.
o Balance PI objectives with local team requirements.
o Ensure team backlog readiness for next iteration.
o Include the team in backlog refinement.
• Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups, and system demos.
• Participate in relevant team level events:
o Provide vision for iteration planning and participate in iteration Planning
o Accept completed work in iteration Demo
• Participate in relevant Scrum ceremonies – ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, Sprint Planning, Sprint Review, Sprint Retrospective, daily stand-ups, and system demos.
• Track progress towards the release of a product
• Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.
• Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey.
• Provide input and support into the strategic customer experience improvements that help drive customer acquisition, customer retention and conversion.
• Actively promote and advocate product features and customer-first product design.
• Adhere to and improve customer service levels across businesses and service.
• Provide integrated reporting and feedback.
Qualifications and experience
• Degree in Business, IT, Engineering, Marketing, or a related field – (essential).
• Certified Product Owner / certified SAFe Product Owner – (essential).
• +4 years’ experience in a Product Owner role, working in an agile team with proven success launching new product features and translating business strategy and analysis into successful consumer products – (essential).
• Experience collaborating across multi-disciplinary teams to deliver projects – (essential).
• Strong understanding and experience with analytics and big data – (essential).
• Commercial experience in digital led business development environment – (essential).
• Customer user and loyalty experience – (essential).
• Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (essential).
• General marketing or retail experience – (desired).
• Exposure to the African digital market and customers – (desired).
Key competencies and work ethic
• Independent, motivated self-starter with a focus and determination to persevere in a
challenging, fast paced environment to achieve high-quality results.
• Excellent problem-solver and analytical thinker with the ability to focus on what’s most
important, balance technical constraints, maximise product value and deliver a differentiated product.
• Strong product focus with end-to-end product optimisation – Ability to translate market and customer feedback into product requirements, driving product delivery through an agile release process while collaborating across development and product management. Brings expertise to manage product requirements and deliver product optimisation.
• Customer focused – Passionate about creating value for customers. Translates customer needs into meaningful experiences, taking a proactive approach to anticipating future customer needs.
• Business acumen – Good understanding of company business models, goals, and strategies and how they impact on commercial viability and profitability.
• Collaborative partner – Lives the company values and contributes positively to team dynamics; builds strong relationships and partnerships while managing stakeholder expectations; knows when / how to include different parties.
• Stakeholder engagement and influencing skills – Works collaboratively with stakeholders to resolve roadblocks to ensure results are delivered. Aligns and motivates teams and stakeholders behind the product vision and strategy. Strong understanding of the modern product management mindset.
• Leadership skills – Challenges when required and ensures the team has full clarity on objectives, priorities, and the reasons why; deals with conflicts or roadblocks independently while contributing to mentoring junior product owners as required.
• Communication skills – Strong communicator – able to deliver clear, professional, and confident presentations in formal and informal settings; produces clear, to the point written communication.
• Is curious and adaptable, finds agile and rapid ways of implementing innovative solutions fast. High degree of comfort with ongoing technological and organisational change.
Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
We are committed to Employment Equity when recruiting internally and externally.
Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.
If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.
Rainmaker: Digital Account Manager
Value Proposition
Powered by Africa’s largest retailer, Rainmaker Media is positioned to reach over 80% of SA’s shoppers directly through its digital and physical media channels. We have exclusive access to the continent’s largest retail audience and are using rich shopper data and advanced analytics to create the continent’s first precision retail media service. We’re currently building a cutting edge, collaborative, passionate team and seeking the best talent there is to join us in shaping our new culture and delivery ambitions!
Role Purpose
The role of the Digital Account Manager is crucial for fostering strong client relationships and ensuring the successful execution of digital media campaigns. By serving as the primary liaison between clients, external stakeholders, and Rainmaker’s digital team, the Digital Account Manager facilitates seamless communication and strategic collaboration.
With a focus on maximizing ROI and client satisfaction, this role plays a pivotal part in facilitating collaboration to develop comprehensive paid media strategies aligned with the client’s business objectives. Additionally, the Digital Account Manager oversees budget management, financial transactions, and cross-functional collaboration to drive effective campaign performance and support the growth of Rainmaker’s digital media business.
Role Description
Client Relationship Management: Act as the main point of contact for clients and external stakeholders, understanding their goals, needs, and challenges.
Account Strategy Coordination: Serve as a strategic liaison between clients and the digital strategist, facilitating collaboration to develop comprehensive paid media strategies aligned with the client’s business objectives.
Budget Management: Manage client budgets effectively, ensuring maximum return on investment (ROI) and adherence to financial targets.
Account Financial Management: Generate campaign cost estimates (CEs) and oversee the invoicing process, ensuring accuracy and timeliness in financial transactions.
Reporting and Analysis: Generate regular performance reports, analyze data trends, and provide actionable insights to clients for informed decision-making.
Client Communication: Maintain open and transparent communication with clients, providing updates, addressing concerns, and presenting strategic recommendations.
Cross-Functional Collaboration: Collaborate with various teams such as creative, analytics, and campaign management to ensure seamless campaign execution and alignment with client objectives.
Qualifications and experience
Degree or Diploma in Marketing, Advertising, Media or related.
+5 years’ experience in a digital account management role in digital marketing or advertising, within a paid media agency or similar environment.
Strong understanding of digital advertising platforms such as Google Ads, Facebook Ads, TikTok Ads, etc. (essential)
Demonstrated success in managing client relationships, with the ability to understand client goals and communicate effectively. (essential)
Experience in budget management and financial analysis, including the generation of campaign cost estimates and overseeing invoicing processes.
Effective communication skills, both written and verbal, with the ability to convey complex information clearly and build rapport with clients and internal teams. (essential)
Proven track record of collaborating across different departments or teams to ensure seamless campaign execution and alignment with client objectives.
Familiarity with industry trends, best practices, and emerging technologies in digital marketing to drive innovation and maintain competitive advantage.
Strong commercial acumen and understanding of the media landscape within the broader retail industry – (essential).
Strong proficiency in MS Office – (essential).
Key competencies and work ethic
Digital account management: strong ability to keep schedules, prioritise tasks / briefs and ensure campaigns / projects are on time and delivered against business objectives.
Passion for digital marketing with subject matter expertise in marketing principles and practices.
Excellent team-working: contributes towards building a positive team morale.
Excellent communication, presentation and story-telling skills: articulates ideas and concepts in a creative and meaningful way.
Commercial acumen and business understanding of the broader retail industry.
Dynamic personality and the ability to think outside the box.
Proactive with initiative to drive new ideas and content.
Excellent facilitation skills: organised with strong time, delivery and planning management.
Interpersonal skills: builds strong relationships and manages conflict and competing priorities well.
Flexible thinker with the ability to make sound independent decisions.
Project management skills with the ability to balance multiple projects and priorities in a large scale, complex environment.
Ability to work under pressure: to organise, prioritise, and reorder workload in a rapidly changing and fast-moving environment.
Results-oriented and quality focused.
Self-starter and generator with the skill and discipline to work independently and across multi-functional teams.
Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
We are committed to Employment Equity when recruiting internally and externally.
Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.
If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.
Rainmaker: Retail Media Insights Analyst
Role Purpose
Our Insights business is built on our industry-leading data assets, cutting-edge data science and our ability to deliver holistic insights at scale. Our data is powered by over 26 million households across South Africa’s #1 Retailer, over 1 billion + transactions across brick-and-mortar and ecommerce. We bring this customer data together with advanced analytics and research to drive sales growth and customer loyalty for both our business and our Insights clients.
Within this context, the Retail Media Insights Analysts will be required to leverage Shoprite’s data assets to generate insights to understand retail media performance and help generate deep-dives and insights for Rainmaker Media clients. This role will act as a business point of contact to translate insights into recommendations and continuously partner with the business, particularly the Rainmaker Media sales team, to explore sales / campaign opportunities, campaign planning and optimisation.
Candidates must have a strong acumen for connecting data and insights to tell stories, a desire to solve problems, and a passion for building and influencing client growth. They must also demonstrate a growth mindset, adaptability in the workplace, and knowledge of the retail and consumer goods industry.
Key Responsibilities:
Support the collection, analyses, and interpretation of Rainmaker Media data from specified sources (i.e. advertising platforms, media monitoring tools, and market research).
Identify trends, patterns, and opportunities for improvement by analyzing media data and campaign performance.
Ensure the data integrity of all data used to formulate insights and analyses.
Assisting the Rainmaker Media team to ensure insights and analysis are understood, presented, and used in the right way to create incremental impact on media business growth
Partner with the Rainmaker Media Sales team and act as category insights expert across the client portfolio. Generate actionable insights for categories and brands
Provide campaign insights, performance measurements and additional post campaign analysis as an input into campaign planning and customer lifecycle
Assist in the development and maintenance of comprehensive reports, dashboards and presentations and present detailed commentary and recommend actions based on the generated and communicate key insights to key stakeholders.
Understand problem statements and perform root cause analysis. Articulate findings in a business understandable language
Create insights presentations using a data driven approach aligned to business goals and objectives
Assist in the development of media plans, ensuring alignment with campaign objectives and target audience insights.
Support the implementation of media measurement frameworks, tagging methodologies, and tracking mechanisms.
Support/assist with post-campaign analysis and the preparation of comprehensive performance reports, outlining key learnings and actionable insights.
Stay updated with the latest industry trends, media measurement tools, and methodologies to continuously enhance data analysis capabilities.
Qualifications and experience
Degree or Diploma in Business, Marketing, Analytics, or a related field – (essential).
5+ years’ experience in a similar capacity, buying or category management – (beneficial).
Media analysis, data analytics, or related roles/experience in the advertising or marketing industry- (beneficial).
Demonstrated hands-on analytics experience – generating actionable insights and doing data deep-dives
Demonstrated ability to influence, establish and maintain strong relationships with management, internal partners, and external clients
Ability to translate data to digestible insights for media sales and client campaign recommendations and presentations
Ability to interact and influence across all levels of organisations internally and externally.
Key competencies and work ethic
Retail Media knowledge
The ability to analyse shopper insights with a desire to learn more about the trends shaping consumer behaviour today, and in the future
Build stakeholder rapport – Build strong, trusting relationships with suppliers across brand, consumer insights, ecommerce, and advanced analytics.
Detailed, organised and quality focused – Has an affinity for detail, structure, and efficiency. Is diligent and vigilantly watches over work processes, tasks and outputs to ensure accuracy while independently actioning and correcting any quality concerns.
Customer focused – obsessed about the customer and delivering a digital enriched customer journey experience.
Excellent written and verbal communication skills – Strong command of the English language with excellent presentation and story-telling skills– Ability to articulates ideas and concepts in a creative and meaningful way.
Critical thinker and independent problem solver
Time management and planning skills – ability to prioritise a high volume of tasks simultaneously in a fast-paced unpredictable environment. Identify the urgent & important tasks and priorities to ensure delivery to client and other stakeholders. Organised with strong time, delivery, and planning management.
Operational efficiency – someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently, and effectively. Diligently staying on top of the details and understanding how they fit into the big picture.
Adapting and responding to change – adjusts to a fast paced, changing environment; tolerates ambiguity; adapts interpersonal style to suit different people or situations.
Team player and collaborative partner – contributes towards building a positive team morale.
Proficiency in MS Office and CRM software (e.g. Salesforce)
Strong team player
Staying up to date with global media trends and insights
Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
We are committed to Employment Equity when recruiting internally and externally.
Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.
If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.
Advertising Coordinator
Role Purpose
The purpose of the Advertising Coordinator role is to coordinate all print advertising material for Shoprite and Checkers daily advertising and promotional lines to manage all associated media deadlines. The role interacts with several stakeholders across the process and supports various administrative task.
Key Responsibilities
Coordinate, validate and manage daily and promotional print advertising materials, as well as handling print–related communications with advertising agencies and managing the distribution and displaying of daily and promotional print material.
Liaise and interact with relevant buyers and branches to secure promotional lines and prepare for upcoming promotions.
Monitor advertising product descriptions and pricing on the advertising system, including liaising with relevant buying teams or department to validate the accuracy of the product description and pricing.
Utilise applicable advertising system to upload and makes changes to product description and Pricing.
Align all marketing / communication (advertising) with the main marketing strategy in terms of the look, feel, price and product offering.
Qualifications and Experience
Degree or Diploma in Marketing or working towards – (essential).
+1 years’ relevant experience in a similar role with exposure to printing and advertising media, and related coordination activities and collateral/material – (essential).
Practical experience in retail marketing, shopping centre promotions etc., or general marketing within the retail or FMCG sector – (desired).
Practical knowledge of advertising and marketing – (essential).
Proficiency in Microsoft Office 365 with intermediate level of Excel and PPT skills – (essential).
Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
We are committed to Employment Equity when recruiting internally and externally.
Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.
If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.
Digital Commerce: Order Fulfilment Controller (Sixty60)
Role Purpose
We are seeking a highly efficient and customer-oriented Digital Commerce Order Fulfilment Controller to join our team. In this role, you will be responsible for proactively managing potential order risks and providing exceptional Digital Commerce support to our valued customers across various channels. Your main objective will be to ensure that all inbound and outbound customer interactions are handled in a timely, friendly, knowledgeable, and professional manner.
As a Digital Commerce Order Fulfilment Controller, you will leverage your in-depth knowledge of Digital Commerce retail operations and order fulfilment processes to proactively address and resolve customer and operational queries. Your ability to communicate efficiently and provide accurate information will contribute to an enhanced customer experience on our Digital Commerce platform.
Working in a fast-paced and dynamic Order Fulfilment environment, you will be handling a substantial volume of customer interactions. Your primary focus will be on proactively managing potential order risks, supporting customers proactively, stores, courier partners, and internal stakeholders through real-time calls, chats, and emails. This customer-centric and analytics-driven team strives to identify opportunities to improve customer satisfaction, enhance performance, and scale operations through automation, optimised processes, and product enhancements.
This full-time position entails a 40-hour work week, scheduled between Monday and Sunday, including public holidays. The shift hours range from 7:30-16:30 or 11:30-20:30, accommodating the needs of our diverse customer base.
If you are passionate about providing exceptional customer service, thrive in a fast-paced environment, and are eager to contribute to our continuous improvement efforts, we would love to have you on our team as a Digital Commerce Order Fulfilment Controller. Join us and play a key role in proactively managing order risks and delivering a seamless and delightful experience for our valued customers.
Role Description
As a Digital Commerce Order Fulfillment Controller, your role is pivotal in supporting a First Contact Resolution (FCR) culture for Digital Commerce customer issues. Your primary responsibility will be to troubleshoot and resolve customer incidents in a timely manner, ensuring that accurate, valid, and complete information is provided.
You will play a crucial role in delivering positive, efficient, and comprehensive support resolutions to users, including customers, stores, couriers, and other stakeholders across various channels such as voice, email, and chat. Your goal is to provide exceptional support experiences that address the needs and concerns of our customers, promoting customer satisfaction and loyalty.
Building and maintaining relationships with key parties involved in the Digital Commerce operation is a critical aspect of your role. This includes understanding the processes and procedures available on applicable Digital Commerce systems, and effectively communicating proactive updates to clients. You will act as the point of contact for both operational stakeholders and customers, proactively resolving day-to-day operational issues and addressing any queries that may arise.
To ensure smooth Digital Commerce operations from order creation to delivery, you will be responsible for maximising the percentage of online orders that are delivered to customers on-time and in-full. This involves identifying online orders that are behind pre-agreed Service Level Agreements (SLAs) and collaborating with stores and delivery operations to rectify these orders promptly to meet the customer’s expectations. Additionally, you will proactively communicate with customers when necessary, providing updates and maintaining a high level of transparency throughout the order fulfillment process. These updates are given via voice and Whatsapp.
As an analytical and proactive team member, you will also identify common trends within support interactions and escalate them appropriately. By recognising patterns and trends, you will contribute to process improvements and facilitate the implementation of effective solutions, ensuring the continuous enhancement of our customer support services.
In summary, as a Digital Commerce Order Fulfilment Controller, you will be a key player in delivering exceptional customer support, maintaining smooth Digital Commerce operations, and optimising the delivery of online orders. Your dedication to providing timely resolutions, proactive communication, and identifying areas for improvement will contribute to an outstanding customer experience and the overall success of our Digital Commerce platform.
Qualifications and experience
Grade 12 / Matric (NQF4) – (essential)
National Diploma and Advanced Certificates (NQF6) / Bachelor’s degree, Advanced Diplomas, Post Graduate Certificate and B-tech (NQF7) – (essential)
+3 years’ experience in a similar role, with a well-developed knowledge of Digital Commerce customer support and experience within a blended, multi-channel operations environment – (essential).
Knowledge and understanding of order fulfilment, supply chain and logistics processes to execute relevant role functions within an eCommerce retail operation – (preferred).
Proficient in Microsoft O365 with a focus on applicable tools to execute areas of function – (preferred).
Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
We are committed to Employment Equity when recruiting internally and externally.
Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.
If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.
Digital Commerce: Product Owner III
Role Purpose
The Product Owner III is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role owns multiple products of varying to high complexities, impact and visibility products and engages and collaborates with product management to execute the product vision, strategy, and roadmap.
Role Description
Takes the lead in the solution design of new features and works with business stakeholders to create the optimal user experience and assess the impact on the backend.
Facilitates workshops and leads the requirements gathering process, including creating wireframes and engaging stakeholders for input and sign-off.
Ensures UI alignment with wireframes and feature requirements, guiding designers and actively participating in demo sessions to substantiate design decisions based on backend knowledge.
Documents the impact of the user experience on data models, business logic and microservices in detail, including context diagrams, system/data flows, and high-level system integration requirements.
Review integration and architecture specifications and provides input to ensure they address all requirements.
Acts as a subject matter expert and guides product development, coaching and supporting junior and senior product owners in their development.
Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning, collaborating with program management in the refinement of the backlog and keeping them informed of progress in achieving team PI objectives.
Continuously refine and sequence the product backlog:
Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.
Ensure all user stories are written and that each user story has acceptance criteria.
Provide visible, transparent, and clear direction, ensuring the development team is clear on priorities:
Provide clear solution direction to the agile team (or multiple agile teams)
Apply economic decision making.
Sequence user stories based on team PI objectives.
Balance PI objectives with local team requirements.
Ensure team backlog readiness for next iteration.
Include the team in backlog refinement.
Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups, and system demos.
Help create a release plan and track progress towards the release of a product.
Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.
Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey. Customers being any end-user i.e. consumers, operational users, etc.
Provide strategic input to customer experience improvements that help drive customer acquisition, customer retention, and conversion.
Test new features in the staging environment (user acceptance testing) in collaboration with business stakeholders, to provide business sign-off on the feature
Actively promote and advocate product features and customer-first product design incl. high levels of customer empathy.
Adhere to and improve customer service levels across businesses and service.
Provide integrated reporting and feedback.
Engage at a senior level with respect to customer centric product concepts and best practices.
Serve as a lead subject matter expert to guide product development.
Coach and support junior and mid-level product owners in their development.
Qualifications and general experience
Degree in Business, IT, Engineering, Marketing, or another relevant field – (essential).
Certified Product Owner / certified SAFe Product Owner – (essential).
+6 years’ experience in a Lead or Senior Product Owner role, with experience working in an agile team and proven success launching new and complex product features and translating business strategy and analysis into successful consumer products – (essential).
Extensive experience collaborating across multi-disciplinary teams to deliver complex projects – (essential).
InDepth understanding and experience with analytics and big data – (essential).
Strong commercial experience in digital led business development environments – (essential).
Extensive Customer user and loyalty experience – (essential).
Solid Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (essential).
General marketing or retail experience – (essential).
Ecommerce experience – (essential)
Exposure to the African digital market and customers – (desired).
Specific Experience: Platform
Demonstrated ability to guide and prioritise decisions related to mobile app development, with a solid understanding of front-end frameworks (e.g., React Native, Swift, Flutter) and back-end integrations. Proven capability to align technical opportunities with product vision and user needs.
Hands-on experience designing and managing APIs as core product assets, ensuring seamless integration with mobile apps and headless platforms to enable scalable, user-centric solutions.
Proficiency in leveraging tools like AppsFlyer, Insider, and Firebase to extract actionable insights, measure performance, and optimise engagement, contributing directly to data-informed product strategies.
Skilled at managing integrations with third-party systems and headless architectures, ensuring the mobile app platform evolves to meet future business and technical demands without compromising on agility or user experience
Click here to apply
We wish you all the best with your applications
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