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Customer Care Supervisor
Job Description
DUTIES AND RESPONSIBILITIES:
Serve as the critical link between customer service staff and customers, ensuring a professional, high-quality service experience
Monitoring, leading, and training team members
Investigate and resolve customer issues, evaluate staff performance, and provide coaching and mentoring to foster growth
Ensure daily customer service operations are executed smoothly and efficiently
Provide a terrific customer service experience
Train team members to provide professional and friendly service
Be an expert in interacting with customers
Convey and distribute important information and tasks effectively
Train and motivate employees successfully
Handle difficult situations through precise communication
Supervise a team of customer care representatives
Provide assistance and leadership in any situation
Demonstrate outstanding problem-solving abilities
Identify and solve problems quickly and appropriately
Handle customer and employee issues effectively and quickly
Keep track of multiple assignments, tasks, meetings, and schedules
Maintain a perfect organization system to stay focused and perform well
Monitor and supervise customer service staff and daily activities, operations, rosters and discipline
Evaluate the staff performance and provide them with regular feedback
Assist staff with duties if needed – Taking calls, clearing complaints dashboards
Train new team members on customer service activities and company policies
Track and monitor refunds
Deal with customer problems and strive to fix them
Establish and implement customer service policies and strategies
Create and organize work schedules and shifts
Delegate tasks and assignments
Communicate with customers and ensure outstanding customer satisfaction
Perform data and statistical analysis
Write and prepare reports on overall customer satisfaction and complaints
Collect customer feedback and implement changes where necessary
REQUIREMENTS:
Diploma in business administration, customer service, or a related field
3+ years of experience in a customer service role, with at least 1 year in a supervisory capacity/ Team Leader role
Proven track record of handling escalated customer issues effectively
Previous working experience in customer service – Fast food industry (Advantageous)
Computer proficiency – Microsoft Office Suite, proficient in Excel
Outstanding supervisory skills
Exceptional customer service and communication skills
Organization and the ability to delegate tasks
Strong problem-solving skills
Motivation and coaching abilities
Accounts Payable Manager
Job Description
DUTIES AND RESPONSIBILITIES:
The Accounts Payable Manager will be responsible for overseeing the accounts payable function of the Pedros organisation
Implementing policies and standard operating procedures within the accounts payable function
Managing and maintaining the accounts payable records
Review of Accounts payable processing, allocations and payment packs
Leading and managing the accounts payable team, providing guidance and support
Implementing and enhancing financial controls and ensuring best practices are applied
Compiling information relating to accounts payable for the audit process for both external and internal audit
Review and reporting on supplier age analysis
People and performance management for the accounts payable team
A strong understanding of the accounts payable process
Reporting on accounts payable
Knowledge of the accounts payable function in the retail and/or FMCG industries
POS Gaap / Micros knowledge, including WMS systems and ERP systems such as Sage Evolution
REQUIREMENTS:
A degree or diploma in finance or accounting
Minimum of 3 years in a supervisory role and 5 years’ experience in accounts payable
Certification in Sage 200 or similar ERP systems is advantageous
Experienced in Pastel Partner or Pastel Evolution – advantageous
Must have experience managing a team
Bookkeeper
Job Description
DUTIES AND RESPONSIBILITIES:
Financial reporting, maintaining fixed asset registers, the accounting function, implementing SOP’s and analysis of financial reports
Financial reporting: Collate, prepare and interpret reports
Review the accounts payable, and accounts receivable records
Inventory valuation and verification of count sheets
Ensuring tax compliance and compliance with statutory regulations
Audit process and ensuring financial statements are completed
Managing budgets and variance analysis
Implement internal controls and SOP’s
Liaising with the operations team
REQUIREMENTS:
Relevant qualification in accounting/finance
Experienced in the full bookkeeping function including the preparation of monthly management accounts (not just printing off a system but experienced in the analysis and adding in commentary/ notes to justify variances etc)
Experience with Pastel Evolution, Sage 50/ Sage 200 or similar system – advantageous
FMCG, Fast Food or retail industry experience – advantageous
Full MS Office
Creditors Clerk
Job Description
DUTIES AND RESPONSIBILITIES:
Complete the accounts payable function
Reconciling accounts
Processing of supplier invoices
Correct allocations of transactions per GL coding
Verification of supplier documents including delivery notes, GRV’s and tax invoices
Prepare supplier payments per credit terms
Reconciling of supplier accounts
Resolution of all outstanding items on supplier reconciliation
Sending proof of payments to suppliers
Ensuring the supplier age analysis is accurate and updated
REQUIREMENTS:
3 Years’ experience in a similar role (FMCG experience would be advantageous)
Degree or a Diploma in Finance
Sound understanding of the accounts payable function and a hands-on approach
Experience with Pastel Evolution
Ability to communicate effectively
Regional Training Manager
Job Description
The Regional Training Manager will be responsible for overseeing the Regional Training of allocated Pedros stores. The role involves managing a team of highly skilled trainers and ensuring that the Standard Operating Procedures maintained.
DUTIES & RESPONSIBILITIES:
Conduct training sessions on preparation of foods as per our Standard Operating Procedures.
Manage new store operations for the first 10 days after launch including food costs, GPs and bottom line.
Support, mentor, and upskill trainees and new employees
Promote efficiency and improve skills of employees
Keep attendance and training records and registers
Monitor employee performance and response to training
Conduct performance evaluations and identify areas of improvement
Provide daily updates on training areas done daily in-stores
Work within a team and drive the restaurant/take-away forward
Assist in New Store openings – supporting the teams through constant mentoring and coaching
Assist the Training Department with Adhoc Training tasks and projects within Pedros
Doing presentations to the target audience for all Pedros Training Modules and SOP’s
Sign off Manager Trainees throughout the region
Must be able to work Monday to Saturday’s 8am to 5pm, Peak days 12pm to 8pm and stay out at outlying stores for 10 days or more if there’s new store openings or giving urgent store training support. These times may change based on the needs of the business.
Track daily reports posted on WhatsApp groups from Manager & Skill Trainers. Raise concerns as they arise.
Take charge of GP & GRV training/ trouble shooting for new & existing stores.
Training team roster must be posted on the training platform by latest 12pm every Saturday.
Full accountability of the training team within the RTM group.
Coordinate for new stores staff quantities, training stores, weekly training updates and complete sign offs one week before store opening. POE must be filed.
REQUIREMENTS:
Restaurant and Fast Food Service experience is essential.
Must have a minimum of 3 years Operations Management experience.
QSR Skills training experience.
Good verbal and written communication skills.
Organizational and time management skills.
Attention to detail.
Be prepared to go the extra mile.
Must be computer literate and must be able to write professional reports from time to time.
Good GP/ COS/ GRV knowledge.
Experienced to design, develop, implement, maintain, support or operate a particular technology or related application, product or service.
GAAP / MICROS knowledge.
A valid driver’s license.
Must be prepared to travel to sites.
Marketing Assistant
Job Description
DUTIES AND RESPONSIBILITIES:
Assistant to Head of Department (Marketing)
Photoshoot/Video Shoot Project management
Model sourcing & liaising
Styling for internal shoots
Manage phone calls and distribute correspondence
Attend meetings to take dictation and minutes
Prepare Marketing/Sales reports, presentations and briefs
Monitor & track key performance indicators
Manage requests and queries appropriately.
Data gathering & research
Help with daily time management
Calendar management – Set meeting / Reminders
Run errands as requested.
Draft correspondence & letters
Project co-ordination
REQUIREMENTS:
3-5 years of experience in Marketing Administration
Own vehicle
Deadline driven
Copy writing skills – advantageous
Excellent written and verbal communication skills (Proof reading required)
Strong organizational skills
Analytical skills
Proficiency in MS Office – Excel guru
Firm grasp on various marketing platforms, channels, and best practices
Must be a self-starter and able to independently move projects forward, prioritise tasks, and meet deadlines
Junior Point Of Sales Administrator
Job Description
DUTIES AND RESPONSIBILITIES:
The POS Administrator – International Regions is responsible for supporting the setup, maintenance, and administration of POS systems across international locations. This role ensures accurate menu updates, system configurations, and troubleshooting while collaborating with internal teams and external vendors to maintain smooth POS operations
POS System Administration
Assist with POS configuration and setup for new international stores
Update menu items, pricing, and promotions as per regional requirements
Ensure accurate linking of MIs and recipes to minimize inventory variances
Support the implementation of order types, tax settings, and tender setups per country-specific requirements
Data Entry & Maintenance
Accurately input and verify product and menu data within the POS system
Maintain POS master data records across all international regions
Assist in bulk data uploads and validations for system-wide updates
Issue Logging & Troubleshooting
Log and track POS-related queries from international stores and escalate as needed.
Investigate and resolve basic POS errors (e.g., missing menu items, incorrect pricing, tender issues)
Work with vendors (e.g., GAAP, Micros, Yumbi) to resolve technical issues affecting POS functionality
Regional Support & Coordination
Communicate menu changes and system updates to store managers and relevant stakeholders
Support international store openings by ensuring accurate system configurations
Coordinate with vendors to activate, test, and maintain POS integrations
Reporting & System Monitoring
Monitor POS system performance and report issues proactively
Generate basic sales, stock variance, and transaction reports for international stores
Assist with data extraction and validation for internal audits and operational reviews
Core Deliverables
Accurate POS System Configuration: Ensure that all menu, pricing, and settings are correctly applied per region
Timely Issue Resolution: Address POS-related queries promptly to minimize disruptions.
Data Accuracy & Compliance: Ensure POS data integrity aligns with business and regional compliance standards
System Availability & Reliability: Support POS uptime and performance monitoring across locations
REQUIREMENTS:
Technical & POS Expertise
Must have POS experience (GAAP, Micros, or similar)
Familiarity with menu management, tax settings, and tender configurations
Exposure to POS integrations with aggregators (e.g., UberEATS, Mr D, Yumbi)
Administrative & Analytical Skills
Strong attention to detail for accurate data entry and validation
Ability to generate and interpret basic POS reports
Proactive approach to identifying discrepancies and resolving issues
Communication & Coordination
Ability to engage with store teams, vendors, and IT teams
Strong written and verbal communication for reporting and troubleshooting
Ability to multi-task across multiple store locations and requests
IT Support Technician
Job Description
DUTIES AND RESPONSIBILITIES:
An experienced IT Support Technician with 3-5 years of experience to provide comprehensive technical support and maintain our IT infrastructure
Technical Troubleshooting: Diagnose and resolve complex technical issues involving software, hardware, and network systems
Infrastructure Management: Assist in the maintenance and administration of servers, network devices, and other critical IT infrastructure
Project Support: Collaborate with IT team members on larger IT projects, providing technical expertise and support
User Support: Provide direct support to users, addressing issues related to computer systems, hardware, and software. This includes setting up new user accounts and managing access control
Training and Guidance: Offer training and guidance to users to enhance their understanding of systems and applications
Documentation: Maintain detailed records of technical issues, resolutions, and user requests. Develop and update IT documentation and procedures
Security Compliance: Ensure adherence to IT security policies and procedures, and assist in the implementation of security measures
Vendor Coordination: Liaise with external vendors for the repair and maintenance of equipment and software
Performance Monitoring: Monitor system performance and report on any anomalies or improvements needed
Emergency Response: Provide rapid response and resolution during IT emergencies or system outages
REQUIREMENTS:
3-5 years of experience in IT support or related field
In-depth knowledge of computer systems, networks, and software
Excellent problem-solving and communication skills
Relevant IT certifications preferred (e.g., CompTIA, Microsoft)
Site Scout (Junior New Business Manager)
Job Description
DUTIES AND RESPONSIBILITIES:
Responsible for identifying and developing new business opportunities, and new market entries in KZN, Eastern cape, Polokwane and North West. This role involves strategic planning, relationship building, market analysis, and execution of initiatives to drive growth and profitability. The Site Scout (JNR New Business Manager) plays a key role in expanding the brand’s footprint and ensuring long-term success in a highly competitive market
Develop and implement strategies to identify and capture new business opportunities, including opening new locations, expanding into new markets, and securing franchise agreements
Conduct market research to identify potential areas for expansion and evaluate competitive positioning
Analyze industry trends and customer preferences to support strategic decision-making
Evaluate potential markets for new store openings, considering demographic data, consumer behavior, and local competition
Ensure new locations meet operational and financial targets
Explore opportunities for co-branding, joint ventures, or other collaborative initiatives
Report regularly to senior management on the progress of new business initiatives
Work closely with marketing, operations, finance, and supply chain teams to ensure the successful launch and operation of new business ventures
Ensure that all new business ventures comply with local regulations, health and safety standards, and brand guidelines
Proactively identify and mitigate risks related to new business operations and market entry
REQUIREMENTS:
2-3 years of experience in within the QSR (fast food) as a restaurant manager
Strong strategic thinking and business acumen
Excellent negotiation, communication, and relationship management skills
Proficient in Microsoft Office Suite and business planning tools
Source and identify new markets and areas to grow
Ability to travel extensively mainly on the road
Click here to apply
We wish you all the best with your applications
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