NCR: Call Agent Vacancy 2024(Apply with Grade 12)

Job Description

Vacancy details 

National Credit Regulator invites young unemployed individuals who meet all the requirements to for Call Agent Vacancy 2024. 

Requirements:

• A Grade 12 certificate, with one year post matric qualification in customer service or relevant qualification, with at least one year’s relevant experience in a customer service industry.
• A certificate in debt counselling will be an added advantage.

Duties:

• Act as point of first contact with stakeholders and thus representing the face of the NCR.
• Interface with consumers via inbound calls, e-mails and faxes for the purpose of resolving enquiries related to the NCA.
• Retrieving telephone messages and returning calls timeously.
• Probe and query consumers to assess needs and provide useful information on general and debt counselling matters.
• Participate in activities designed to improve customer satisfaction and business performance.
• Competently update and retrieve records on the Complaints Management Systems and deal with other administrative functions as required.

Skills:

• Basic computer proficiency.
• Clear communication skills.
• Ability to listen with empathy and to interpret information correctly.
• Good time management skills.
• Strong interpersonal and problem solving skills.
• Conflict management skills.
• A strong service and results orientation.
• Team player with the ability to multi task Call handling techniques.

Knowledge:

• Debt counselling procedures.
• Background on the National Credit Act.

How to Apply 

Click here to apply online for the NCR Call Agent Vacancy 2024.