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Senior Clerk Branch Administration
Job Reference Number: 704SNCL14
Department: 704 – BRANCH ADMINISTRATION TEMPS
Business Unit:
Industry: Insurance
Job Type: Contract
Positions Available: 1
Salary: Market Related
The above-mentioned position exists at the Pongola Insurance Office
Job Description
We are searching an individual with excellent administration skills to join our Pongola Insurance office as a branch administration senior clerk. You will be responsible for delivery of excellent customer service to our policy holders and to ensure that client requests are is processed efficiently, effectively and accurately within the allotted time.
You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.
General reception duties to welcome clients
Receive and assist walk-in clients with enquiries in line with the client services policy and procedure and/or refer to the relevant department
Utilize resources and obtain necessary knowledge and skills to handle and complete enquiries
Communicate processes and or delays and system problems to waiting clients
Handling of claims, policy services and premium administrative duties relating to client’s policies
Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums
Prepare cash for daily banking at the finance department
Referral of new business to the relevant consultant
Handle all fraud allegations and complaints
Monthly and weekly statistics report writing
General office duties
Job Requirements
Grade 12
2-3 years’ relevant office administration experience will be a definite advantage
AVBOB Member Value Graduate Programme-Funeral (Hammanskraal- Temba)
Job Reference Number: MVP-REP-2025
Department: BUSDEV_MEMV – BUSINESS DEVELOPMENT MEMBER VALUE
Business Unit:
Industry: Insurance
Job Type: Contract
Positions Available: 1
Salary: Market Related
AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the AVBOB Member Value Graduate Programme to be based in Hammanskraal- Temba, Funeral Agency.
Job Description
AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the AVBOB Member Value Graduate Programme
You will be working for a company that is over 100 years old with strong values which are customer centric. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance.
The areas of responsibility include but are not limited to:
Deliver a positive and professional client service experience to branch customers.
Manage client inquiries at branches and documenting activities and outcomes.
Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
Provide clients with technical assistance on products and services offered by AVBOB Member Value.
Build positive client relations by checking in regularly and following up on active processes.
Maintain client records and documenting processes.
Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
Recommend product improvements based on client services feedback.
Job Requirements
Qualifications
Financial Degree or
Accounting/Economics Degree or
BSc Information Systems or
Marketing Management Degree or
Business Administration Degree
Skills and Experience
Data Analytics
Sales Experience is advantageous
Customer Service experience advantageous
Problem solving
Resilient and able to work under pressure.
Effective communication skills both written and verbal.
Role based competencies
Excellent customer service skills
Team player
Customer focused
Communication
Analytical
Patience
AVBOB is an equal opportunity employer, persons living with disability are encouraged to apply. Applications must be submitted on the following link and must be accompanied by copies of a comprehensive CV /Resume, ID, and qualifications (Grade 12 certificate and tertiary qualification or recent academic records). Only suitably qualified applicants who have NOT previously served as Interns, will be considered. Correspondence will be limited to successful candidates only and applications received after the closing date will not be considered.
District Manager: Witbank
Job Reference Number: WIT/DM 720DM346
Department: INSM – INSURANCE MARKETING
Business Unit:
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related
The above-mentioned position exists at the Witbank Life office and will report to the Area Manager: Insurance. The above incumbent will be responsible to ensure the effective management of a team of insurance representatives in order to achieve business objectives.
Job Description
Recruit high quality representatives timeously and accurately
Ensure that appointed representatives are adequately trained
Manage a team of insurance representatives optimally
Ensure that the set insurance sales targets are reached
Ensure and monitor compliance with respect to FAIS/FICA/LTIA and all other relevant legislation
Risk management
Develop and expand markets
Job Requirements
Grade 12
A suitable industry entry qualification within the requirements of the FSCA
Comply with FAIS legislation for registration as Fit and Proper individuals:
Applicants who entered the industry as follows:
From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
From years 2008 – 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
Clear ITC
Clear criminal record
RE5 certificate
RE1 will be an advantage
Drivers’ license, own reliable transport and cell phone
Proven success in the Marketing of Life Assurance for at least three years
Clerk
Job Reference Number: 113CL01
Department: 113 – COMPLAINTS-INSURANCE
Business Unit:
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related
The above-mentioned position exists within Complaints department.
Job Description
Receive and process new client complaints, determine their nature, and register them into the Complaints Management System (CMS).
Identify the complainant and his/her relation to the policy/ funeral/tombstone invoice
Print the relevant documentation from image Viewer to assist with evaluation of complaint. I.e. application form /funeral/tombstone invoice
Request XDS report and attach it to the complaint, when required( All Fraud complaints)
Open the complaint on CMS system.
Cancel the policy/pay method (depending on the client’s instruction).
Ensure confirmation of receipt for complaint letters and process cancellations as required.
Update CMS and add summary notes on the complaint, actions taken, and letters posted.
Open a case file, with the complaint number and complainant details.
File all correspondence and complaint information in the file on CMS
Ensure that files are allocated to senior clerks and department heads.
Assist senior personnel with tasks and queries and Adhoc administrative duties.
Handle enquires (internal and external clients) and where necessary refer the matter to senior clerks
Job Requirements
Grade 12.
Knowledge of TCF/FSCA and other legislative requirements.
2-3 years insurance and administrative experience.
Excellent written and verbal communication skills.
Computer literate (excel, word and E-mail).
Be client service oriented.
Ability to fit in and function in a team.
Ability to independently show initiative.
Ability to work under pressure and still be effective.
Effective planning and time management skills.
Ability to pay attention to detail.
Must be able to evaluate every case/ situation according to merit.
Self-motivated.
Team Leader (Phalaborwa)
Job Reference Number: 713TL098
Department: INSM – INSURANCE MARKETING
Business Unit:
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related
The above-mentioned position exists within the Tied Agent Distribution Channel based in Phalaborwa. The incumbent will be responsible to ensure the effective management of a team of Insurance representatives in order to achieve business objectives.
Job Description
Recruit up to eight high quality insurance representatives in line with the business requirements
Ensure that appointed representatives are adequately trained
Manage the eight insurance representatives optimally
Ensure that the set insurance sales targets are reached
Ensure and monitor compliance with respect to FAIS/FICA/LTIA and all other relevant legislation
Risk management
Develop and expand markets
Job Requirements
Grade 12
A suitable industry entry qualification within the requirements of the Financial Services Board
Comply with FAIS legislation for registration as Fit and Proper individuals
All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
Clear ITC record
Clear criminal record
RE5 certificate
RE1 will be an advantage
Valid driver’s license, own reliable transport and cell phone
Proven success in the Marketing of Life Assurance for at least three years
Graduate Programme
Job Reference Number: Bloemfontein
Department: BUSDEV_MEMV – BUSINESS DEVELOPMENT MEMBER VALUE
Business Unit:
Industry: Insurance
Job Type: Contract
Positions Available: 1
Salary: Market Related
AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2024/25, twelve months Internship Programme.
Job Description
AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2024/25, twelve months Internship Programme.
You will be working for a company that is over 100 years old with strong values which are customer centric. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance.
The areas of responsibility include but are not limited to:
Deliver a positive and professional client service experience to branch customers.
Manage client inquiries at branches and documenting activities and outcomes.
Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
Provide clients with technical assistance on products and services offered by AVBOB Member Value.
Build positive client relations by checking in regularly and following up on active processes.
Maintain client records and documenting processes.
Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
Recommend product improvements based on client services feedback.
Job Requirements
Qualifications
Financial Degree or
Accounting/Economics Degree or
BSc Information Systems or
Marketing Management Degree or
Business Administration Degree
Skills and Experience
Data Analytics
Sales Experience is advantageous
Customer Service experience advantageous
Problem solving
Resilient and able to work under pressure.
Effective communication skills both written and verbal.
Role based competencies
Excellent customer service skills
Team player
Customer focused
Communication
Analytical
Patience
AVBOB is an equal opportunity employer, persons living with disability are encouraged to apply. Applications must be submitted on the following link and must be accompanied by copies of a comprehensive CV /Resume, ID, and qualifications (Grade 12 certificate and tertiary qualification or recent academic records). Only suitably qualified applicants who have NOT previously served as Interns, will be considered. Correspondence will be limited to successful candidates only and applications received after the closing date will not be considered.
Click here to apply
We wish you all the best with your applications
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